Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna-Renee Oliver

Amanda,Ohio

Summary

Successful Customer Service with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Fairfield Heating And Cooling
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Coordinated logistics for customer orders.
  • Explained charges, fees, terms of sales, and service agreements to over 25+ customers daily.
  • Maintained and Ordered supplies for the company

Specialist

Sworn Documents JP Morgan Chase
04.2022 - 01.2023
  • I complete request from bankers who want to access a dependent's safe deposit box. Either following that state's court order or the state's statute
  • I also signed legal documents on behalf of JP Morgan Chase that are to be returned to the courts.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to Banker requests and forwarded necessary information to superiors.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Fraud Specialist

JP Morgan Chase
02.2021 - 04.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed transactions and receipts to identify any suspicious activity.

Head Cashier

Home Depot
09.2020 - 01.2021
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.

Order Picker

Petsmart
11.2019 - 09.2020
  • Filled orders for petsmart stores
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.

Cook

Altercare
01.2019 - 11.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Branch Operations Support

JP Morgan Chase
10.2016 - 01.2019
  • Maintained friendly and professional customer interactions.
  • Performed monthly compliance checks.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Took 65+ calls a day assisting bankers over the phone. Answering questions about policy and producers, legal documents, opening business accounts and much more

Education

High School Diploma -

Berne Union
Sugar Grove, OH
05.2015

Skills

  • Strong communication
  • Strong customer focus
  • Strong problem-solving
  • Strong computer skills
  • Office Equipment (photo copy, fax, filing, etc)
  • Microsoft Excel and Microsoft Word
  • Strong analytical

Timeline

Customer Service Coordinator

Fairfield Heating And Cooling
01.2023 - Current

Specialist

Sworn Documents JP Morgan Chase
04.2022 - 01.2023

Fraud Specialist

JP Morgan Chase
02.2021 - 04.2022

Head Cashier

Home Depot
09.2020 - 01.2021

Order Picker

Petsmart
11.2019 - 09.2020

Cook

Altercare
01.2019 - 11.2019

Branch Operations Support

JP Morgan Chase
10.2016 - 01.2019

High School Diploma -

Berne Union

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Breanna-Renee Oliver