Breanna Rhoades
King City,Missouri
Summary
Dynamic and detail-oriented professional with a proven track record at Bankers Life, excelling in customer service and complex problem-solving. Adept at cash handling and issue resolution, consistently ensuring client satisfaction and operational efficiency. Recognized for reliability and integrity, contributing to seamless transactions and positive customer experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Drafting Assistant
A&B Drafting Solutions LLC
Gallatin, MO
01.2026 - Current
- A family owned business my brother and I created
- Utilized CAD software to produce accurate technical drawings and plans.
- Assisted in creating detailed drafting layouts for client projects.
- Executed glazing installations and storefront designs, enhancing project aesthetics and structural integrity.
- Collaborated with project managers to align design specifications with client needs, improving overall project satisfaction.
- Prepared presentation materials for client meetings and project proposals, effectively communicating design concepts and project vision.
Cashier
Union Star Station
Union Star, Missouri
10.2022 - Current
- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Maintained cleanliness of checkout area, enhancing shopping experience by ensuring tidy counters, shelves, and windows.
- Executed opening and closing procedures, including counting cash register and restocking, to ensure smooth daily operations.
Insurance Agent
Bankers Life
Saint Joesph, Missouri
07.2022 - 10.2022
- Communicated insurance policy details to customers, ensuring full understanding of coverage options and fostering informed decision-making.
- Maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Resolved customer issues and managed conflicts effectively, contributing to a positive service experience as an Insurance Agent.
Warehouse Worker
CNH
Cameron, Missouri
09.2021 - 07.2022
- Pulled and prepared products for shipment, ensuring accuracy of quantity and type before loading.
- Packed orders in accordance with customer specifications.
- Packed orders according to customer specifications, maintaining quality and efficiency.
- Assisted in quality control by inspecting parts against specifications.
FOH Manager
Buffalo Wild Wings
Saint Joesph, Missouri
05.2020 - 07.2021
- Built strong relationships with customers and staff to enhance service quality.
- Managed multiple tasks simultaneously, ensuring smooth operations during peak hours.
- Maintained organization of bar area during service hours. and clean during busy hours.
Waitress Trainer
Trex
Winston, Missouri
02.2019 - 05.2019
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Facilitated meetings with management team to discuss strategies for enhancing service and product offerings.
- Delivered exemplary customer service during daily interactions with guests, fostering positive dining experiences.
Waitress Trainer
Apple Bees
Chillicothe, Missouri
01.2018 - 02.2019
- Mentored new waitstaff on customer interaction etiquette, enhancing service quality during meals.
- Advised management on effective employee motivation strategies through recognition programs, fostering a positive work environment.
- Provided regular feedback to management on trainee progress, supporting the development of skilled staff.
Education
High School Diploma -
Gallatin High School
GallatinSkills
- Technical drafting
- Technical drawing
- Drafting standards
- Design verification
- Project collaboration
- Complex Problem-solving
- Issue resolution
- Attention to detail
- Daily reporting
- Inventory control
- Customer service
- Customer assistance
- Problem solving
- Reliability and punctuality
- Work ethic and integrity
- Problem solving
Certification
- Life insurance
- Food/ Service
Timeline
Drafting Assistant
A&B Drafting Solutions LLC
01.2026 - Current
Cashier
Union Star Station
10.2022 - Current
Insurance Agent
Bankers Life
07.2022 - 10.2022
Warehouse Worker
CNH
09.2021 - 07.2022
FOH Manager
Buffalo Wild Wings
05.2020 - 07.2021
Waitress Trainer
Trex
02.2019 - 05.2019
Waitress Trainer
Apple Bees
01.2018 - 02.2019
High School Diploma -
Gallatin High School