Bre'Anna Rivers
Belle Glade,FL
Summary
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with 3 years of related experience and excellent conflict management, planning and problem-solving abilities. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Palm Beach County School District
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Economic Self Sufficiency Specialist II
Department of Children and Family Services
04.2021 - 07.2023
- Interviewed persons applying for public assistance programs.
- Entered personal, medical and financial information of clients into FLA and AMS database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Obtained income, asset and financial information to determine program eligibility.
- Read and interpreted guidelines, laws and standard practices for each program.
- Helped individuals connect with program resources for further support and treatment assistance.
- Connected clients with best-fit resources and services to meet unique needs.
- Gathered and evaluated individual financial and personal history information for each applicant.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained accurate and up-to-date case records, adhering to confidentiality guidelines and regulatory requirements.
Economic Self Sufficiency Specialist
Department of Children and Family Services
12.2018 - 04.2021
- Interviewed persons applying for public assistance programs.
- Entered personal, medical and financial information of clients into Fla and AMS database to establish and maintain accurate records reflecting benefits received and ongoing eligibility.
- Obtained income, asset and financial information to determine program eligibility.
- Read and interpreted guidelines, laws and standard practices for each program.
- Helped individuals connect with program resources for further support and treatment assistance.
- Connected clients with best-fit resources and services to meet unique needs.
- Gathered and evaluated individual financial and personal history information for each applicant.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
Correctional Officer
Department of Corrections
08.2016 - 11.2018
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
SMART Instructor
Boys & Girls Club of Palm Beach County
07.2015 - 07.2018
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Observed other instructors to learn valuable techniques.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
- Conducted tests and quizzes to evaluate student progress with course material.
- Managed and organized class records and reports.
- Established objectives for lessons, modules and projects.
- Attended faculty meetings to brainstorm ideas and discuss methods for solving issues.
- Tutored students requiring additional instructional assistance after class.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Mentored and counseled students with social adjustment and academic issues.
- Helped students meet diverse professional development goals.
- Delivered training program courses to meet validated agency requirements.
Manager
Taco Bell Corporate
01.2012 - 01.2015
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Education
Associate of Arts - Education
University of Florida
Gainesville, FL05.2012
High School Diploma -
Glades Central H.S. Adult Education
Belle Glade, FL05.2009
Skills
- Paperwork processing
- FLA and AMS proficiency
- Documentation skills
- Eligibility checks
- Caseload management
- Public assistance programs
- Interdisciplinary teamwork
- Document management
- Quality improvements
- Program coordination
- Time management
- Friendly, positive attitude
- Decision-making
- Problem resolution
- Relationship building
- Reliable and trustworthy
- Analytical
- Positive Reinforcement
- Multi-Subject Instruction
Timeline
Substitute Teacher, K-12
Palm Beach County School District
08.2023 - Current
Economic Self Sufficiency Specialist II
Department of Children and Family Services
04.2021 - 07.2023
Economic Self Sufficiency Specialist
Department of Children and Family Services
12.2018 - 04.2021
Correctional Officer
Department of Corrections
08.2016 - 11.2018
SMART Instructor
Boys & Girls Club of Palm Beach County
07.2015 - 07.2018
Manager
Taco Bell Corporate
01.2012 - 01.2015
Associate of Arts - Education
University of Florida
High School Diploma -
Glades Central H.S. Adult Education
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