Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Creative, energetic and results-oriented with exemplary passion for developing relationships with customers as well as co-workers to help provide an upbeat work environment.
Hi, I’m
Breanna Roberson
Johnson City,TN
Summary
Overview
10
years of professional experience
Work History
It WorksJohnson City, TN
Sales Agent
11.2020 - 07.2021
Job overview
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Created professional sales presentations to help inform customers and new agents on any updates regarding products.
- Kept up with personal growth as well as teams individual growth to help coach where improvements were needed.
Advanced Call Center Technologies LLCJohnson City, TN
Customer Service Representative
10.2020 - 02.2021
Job overview
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recorded actions taken, issues resolved and any information regarding that call to effectively manage customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped customers with new interest rates, insurance requirements and new servicer information.
- Managed up to 45 calls per day
TJ MaxxJohnson City, Tennessee
Store Team Member
09.2019 - 05.2020
Job overview
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Operated cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Walked around facility frequently to check activities.
Advanced Call Center Technologies LLCJohnson City, TN
Loyalty Care Representative
02.2018 - 02.2019
Job overview
- Adhered to appropriate legal scripting when required.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management and order calls.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
SUBWAY®RestaurantsNewland, NC
Sandwich Artist
11.2017 - 02.2018
Job overview
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Advanced Call Center Technologies LLCJohnson City, TN
Customer Service Representative
02.2016 - 10.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled up to 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Blackthorn ClubJohnson City, TN
Hostess
02.2012 - 05.2014
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Chuck E CheeseJohnson City, TN
Hostess/Cashier Assistant
07.2011 - 10.2011
Job overview
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
Carter Co. Adult Education ProgramElizabethton, TN
GED
04.2013
University Overview
Skills
- Product demonstrations
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Cleaning and Sanitizing
- Personable and Friendly
- Work Task Prioritization
- Customer Account Management
- Creative Problem Solving
- Efficient and Detail-Oriented
Timeline
Sales Agent
It Works
11.2020 - 07.2021
Customer Service Representative
Advanced Call Center Technologies LLC
10.2020 - 02.2021
Store Team Member
TJ Maxx
09.2019 - 05.2020
Loyalty Care Representative
Advanced Call Center Technologies LLC
02.2018 - 02.2019
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 02.2018
Customer Service Representative
Advanced Call Center Technologies LLC
02.2016 - 10.2017
Hostess
Blackthorn Club
02.2012 - 05.2014
Hostess/Cashier Assistant
Chuck E Cheese
07.2011 - 10.2011
Carter Co. Adult Education Program
GED
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