Bre'Anna Robinson
Waxahachie,TX
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
15
15
years of professional experience
Work History
Open Enrollment Specialist
Hays
Tampa , Florida
08.2024 - 04.2025
- Enrolled and disenrolled customers, providing clear guidance on healthcare options and premium understanding.
- Followed up with emails or calls to ensure customers received timely notifications and support for direct insurance claims.
- Entered and updated enrollment information accurately in various systems, ensuring data integrity.
- Resolved enrollment, eligibility, and paperwork issues efficiently, enhancing process reliability.
- Communicated effectively with individuals and teams to provide information and address inquiries, fostering collaboration.
Healthcare Specialist (Remote)
Teleperformance USA
Dallas, Texas
02.2020 - 08.2024
- Updated and managed customer healthcare plans, ensuring compliance with prescription needs and facilitating enrollment processes.
- Handled 75-150 calls daily, providing customer support and updating profiles to maintain accurate healthcare records.
- Assisted customers with prescription refills and educated them on plan details to enhance understanding and satisfaction.
- Facilitated seamless customer transitions by ensuring comfort during department transfers.
- Conducted follow-up calls to confirm customers understood the information given.
Customer Service Lead
Teleperformance USA
Dallas, TX
10.2016 - 02.2020
- Led a team of customer service representatives to achieve high levels of customer satisfaction and operational efficiency.
- Delivered exceptional customer service, addressing and resolving customer issues promptly.
- Streamlined call handling processes to minimize call times while maintaining high-quality customer support.
- Created and applied customer service guidelines to guarantee consistent and compliant service delivery.
- Conducted performance reviews and provided targeted feedback to team members, fostering professional growth and ensuring operational excellence.
Technical Support Supervisor
Televista Communications
Carrollton , TX
05.2010 - 10.2016
- Delivered precise troubleshooting instructions to enhance understanding of technical issues.
- Conducted follow-up calls to verify customer satisfaction with technical services.
- Achieved 96% adherence rate through process efficiency and performance monitoring.
- Coordinated scheduling of technicians for on-site visits when remote solutions proved inadequate.
Education
Some College (No Degree) -
El Centro College
Dallas, TXSkills
- Technical support
- Customer service
- Mac systems
- User support
- Software diagnosis
- Microsoft office specialist (MOS) expert
- Issue escalation
- Enrollment processes
- Healthcare compliance
- HIPAA compliance
Timeline
Open Enrollment Specialist
Hays
08.2024 - 04.2025
Healthcare Specialist (Remote)
Teleperformance USA
02.2020 - 08.2024
Customer Service Lead
Teleperformance USA
10.2016 - 02.2020
Technical Support Supervisor
Televista Communications
05.2010 - 10.2016
Some College (No Degree) -
El Centro College
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