Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Rogers

Saint Louis,MO

Summary

Hello, I am Breanna Rogers. I am a very talented and goal oriented young lady. I am a very honorable, friendly and organized person. I have a lot of absolute determination, and I will make it far in life. I believe a lazy person does the job twice so why not go above and beyond to do it right the first time ? I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support, proficient in customer service best practices and related options,dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities and committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Remote - Customer Service Representative

Concentrix
08.2022 - Current
  • Worked for Toyota as a customer service representative
  • Took calls for enrollment in connect services, dealt with stolen vehicles, and took emergency calls
  • Ensured customer safety and satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Administrative Assistant

YWCA Head Start
02.2019 - 08.2022
  • .Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.

Remote - Customer Service Representative

TriZetto, A Cognizant Company
09.2018 - 01.2019
  • Operated and navigated several technical applications and computer systems to research and resolve client inquiries
  • Answered inbound technical phone calls
  • Documented the research and resolution in Salesforce
  • Followed established policies, procedures, processes, and workflows to ensure appropriate resolution for clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Inshop/Assistant Manager

Jimmy John's
06.2016 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

Bachelor of Arts - Psychology

University of Missouri - St Louis
St Louis, MO
06.2022

High School Diploma -

Gateway Highschool
Saint Louis, MO
05.2018

Skills

  • English
  • Typing
  • Data Collection
  • Upselling and Cross-Selling
  • Product Knowledge
  • Problem Solving
  • Communication
  • Scheduling
  • Data Entry
  • Product Education
  • Active Listening
  • Customer Service

Timeline

Remote - Customer Service Representative

Concentrix
08.2022 - Current

Administrative Assistant

YWCA Head Start
02.2019 - 08.2022

Remote - Customer Service Representative

TriZetto, A Cognizant Company
09.2018 - 01.2019

Inshop/Assistant Manager

Jimmy John's
06.2016 - 08.2018

Bachelor of Arts - Psychology

University of Missouri - St Louis

High School Diploma -

Gateway Highschool

Similar Profiles

CREATE PROFILE
Breanna Rogers