Summary
Overview
Work History
Education
Skills
References
References
Certification
Work Availability
Software
Languages
BusinessAnalyst
Breanna Rollins

Breanna Rollins

Anchorage,USA

Summary

Experienced customer service and data management professional with expertise in maintaining accurate records and enhancing office efficiency through organizational skills and Microsoft Office Suite. Acknowledged for attention to detail and proficiency in data entry, file management, and scheduling, with a focus on multitasking and workload prioritization.

Overview

15
15
years of professional experience

Work History

Office Assistant I

State Of Alaska Department Of Corrections
Anchorage, Alaska
04.2021 - Current
  • Duties include data entry, maintaining accurate records, sorting/processing/distributing mail, and responding to inquiries about policies and procedures.
  • Primarily utilized Microsoft Office Suite and ACOMS.

Data Entry Clerk

Alaska Executive Search
Anchorage, Alaska
02.2021 - 04.2021
  • Contracted to Visit Healthcare.
  • Arranged vaccination appointments, managed patient check-in process, and documented patient demographics, medical history, and vaccination specifics.

Dealer Service Specialist I

Express Employment Services
Anchorage, Alaska
03.2020 - 03.2020
  • Contracted to Automotive Finance Corporation.
  • Duties included general office/reception tasks, data entry, responding to dealer inquiries regarding policies/services, and providing dealers with titles upon payoff.
  • Utilized AFC's PAW system, COSMOS, and Microsoft Office.

Front Desk Receptionist

Alaska Tire Service
Anchorage, Alaska
04.2019 - 11.2019
  • Seasonal Position.
  • Duties included answering and directing calls, appointment scheduling, data entry, addressing customer inquiries regarding policies and services, assisting with vehicle access to service bays, and office cleanup.

Passenger Service Agent

Pegasus Aviation Services LLC
Anchorage, Alaska
04.2013 - 09.2019
  • Seasonal position contracted to JetBlue Airways for the Summer 2013 – 2016 & 2018 – 2019 seasons.
  • Crewmember-In-Charge/Lead Agent for the 2014 – 2015 seasons.
  • Duties included customer service for arriving and departing passengers, and working at the ticket counter and baggage service office.
  • Utilizing Sabre to perform all aspects of flight bookings for passengers.

Cashier/Customer Service Desk

Fred Meyer
Anchorage, Alaska
12.2013 - 05.2014
  • Duties included operating a cash register, collecting payments, performing refunds and exchanges, issuing money orders, facilitating money transfers via Western Union, verifying customer age when selling tobacco products, resolving customer complaints and issues, answering telephone inquiries, selling and activating gift cards, and keeping the work area clean and stocked.

Passenger Service Agent

Northern Air Cargo
Anchorage, Alaska
04.2011 - 09.2011
  • Seasonal position contracted to JetBlue Airways for the summer 2011 season.
  • Duties included customer service for arriving and departing passengers, and working at the ticket counter, gate, and baggage service office.
  • Utilized Sabre to perform all aspects of flight bookings for passengers.

Sr. Office Assistant/Assistant Patient Hospitality Specialist

Kelly Services
Anchorage, Alaska
10.2010 - 05.2011
  • Contracted to Alaska Native Health Consortium and Alaska Native Hospital.
  • Duties included data entry, managing and routing calls on a multi-line phone system for ANTHC's Human Resources Department and Quyana Hospitality Services, facilitating incoming/outgoing mail distribution, employment verifications, copying, faxing, and document/packet assembly.
  • Utilized Kronos and Microsoft Office Suite.

Passenger Service Agent

Northern Air Cargo
Anchorage, Alaska
03.2010 - 09.2010
  • Seasonal position contracted to United Airlines for the Summer 2010 season.
  • Duties included customer service for arriving and departing passengers, and working at the ticket counter, gate, and baggage service office.
  • Utilized Apollo/FastAir to perform all aspects of flight bookings for passengers.

Education

Certificate - Office Administration

Cass Job Corps
Ozark, Arkansas
03-2010

High School Diploma -

Broken Bow High School
Broken Bow, Oklahoma
05-2008

Skills

  • Microsoft Office Suite
  • Customer service
  • Office equipment use and management
  • Filing and organization
  • Data entry and record keeping
  • Valid driver's license
  • Mail handling and processing
  • Attention to detail
  • Document typing and formatting
  • Professional correspondence skills
  • Cash handling skills
  • Typing speed of 50 wpm

References

References available upon request.

References

References available upon request.

Certification

CPR certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite

Languages

English
Native language