Breanna Sampson
Plantation,FL
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Also, Responsible and mature thriving in fast-paced environments. Capable of working as part of a team to achieve goals.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Dr. Richard Mcclean
Plantation, FL
01.2021 - 07.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained all prescribed laboratory testing.
Customer Service Representative
Alorica
Miami Beach, FL
04.2020 - 01.2021
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered average of 70 calls daily, addressing customer inquiries, solving problems and providing product information
Customer Service Representative
Sitel
Pompano Beach, FL
11.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Improved overall efficiency 80% by anticipating needs and providing outstanding support
Education
Trade School - Medical Assisting
Florida Career College - Miami
Miami, FL11.2020
High School Diploma - undefined
Dillard High School
Fort Lauderdale, FL03.2018
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Time Management
- Proactive Self-Starter
Additional Information
Certified CPR instructor.
Timeline
Medical Assistant
Dr. Richard Mcclean
01.2021 - 07.2021
Customer Service Representative
Alorica
04.2020 - 01.2021
Customer Service Representative
Sitel
11.2018 - 02.2020
Trade School - Medical Assisting
Florida Career College - Miami
High School Diploma - undefined
Dillard High School
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