Breanna Samuels
Life Coach
Bridgeport,CT
Summary
Dynamic and detail-oriented professional with a proven track record at Emerest Home Health Care, excelling in customer service and communication. Adept at problem-solving and fostering teamwork, I successfully decreased hospital readmission rates through effective patient education. Committed to enhancing operational efficiency while maintaining a friendly, positive attitude in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PCT
Emerest Home Health Care
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Waitress
Twin Pines Diner
03.2024 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Accurately processed orders using point-of-sale system, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure efficient communication and smooth workflow during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on best practices for customer service and operational procedures.
- Processed orders and sent to kitchen employees for preparation.
Program Manager
Marrakech, Inc
05.2015 - 05.2020
- Developed and implemented program strategies to enhance operational efficiency.
- Coordinated cross-functional teams to ensure project alignment with organizational goals.
- Facilitated stakeholder meetings to gather input and drive decision-making processes.
- Managed resource allocation, ensuring projects remained on schedule and within budget constraints.
- Analyzed program performance metrics to identify areas for improvement and optimize outcomes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Recovery Assistant
Change, Inc
12.2009 - 05.2015
- Middletown, CTAssisted clients with daily living activities, ensuring comfort and support.
- Facilitated communication between clients and healthcare professionals to enhance care coordination.
- Monitored client progress, documenting changes in behavior and reporting to supervisors.
- Implemented recovery plans tailored to individual client needs, promoting personal growth.
- Educated clients on coping mechanisms and resources available for ongoing recovery assistance.
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Decreased hospital readmission rates by providing thorough patient education on health maintenance and medication management.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Secretary
Law Offices Of V.M.M.
06.2000 - 09.2009
- Managed scheduling and coordination of client appointments for attorneys.
- Prepared legal documents, including contracts and court filings, ensuring accuracy and compliance.
- Maintained organized filing systems for case files and legal records, enhancing retrieval efficiency.
- Assisted in drafting correspondence and internal memos, supporting smooth communication within the office.
- Handled inbound calls and inquiries, providing timely information to clients and directing them appropriately.
- Coordinated office supplies procurement, managing inventory levels to ensure operational readiness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Camp Counselor
Kids TV
06.2000 - 08.2005
- Facilitated engaging activities promoting teamwork and creativity among campers.
- Monitored camper behavior to ensure a safe and positive environment.
- Assisted in planning and organizing daily schedules for diverse age groups.
- Provided first aid and responded promptly to emergencies while maintaining calmness.
- Developed strong relationships with campers, fostering trust and open communication.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
High School Diploma - Diploma
Norwalk Community College
Norwalk, Connecticut, CT06.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Organization and time management
Certification
Human Services, CPR & FIRST AIDE, OSHA, MED and
PCT Certified
Timeline
Waitress
Twin Pines Diner
03.2024 - 04.2024
PCT
Emerest Home Health Care
02.2024 - Current
Program Manager
Marrakech, Inc
05.2015 - 05.2020
Recovery Assistant
Change, Inc
12.2009 - 05.2015
Secretary
Law Offices Of V.M.M.
06.2000 - 09.2009
Camp Counselor
Kids TV
06.2000 - 08.2005
High School Diploma - Diploma
Norwalk Community College