Breanna Sanders
Del Valle
Summary
Upbeat and friendly Customer Advocate with 10 years of Customer Service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
12
12
years of professional experience
Work History
Customer Advocate II (Licensed)
Farmers Insurance
01.2020 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Customer Care/Fraud & Abuse Lead
LogistiCare Solutions
01.2015 - 01.2020
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
- Reduced customer complaints by providing timely solutions to issues.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Developed strong relationships with customers, leading to increased repeat business.
- Handled difficult situations calmly, maintaining professionalism at all times.
Customer Service Representative
LogistiCare Solutions
06.2014 - 01.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Toll Operations Agent
Gila Corporation LLC MSB
10.2013 - 06.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Starbucks/Cashier
Target- Austin, Texas
11.2012 - 10.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Torrid- Cedar Park, TX
07.2011 - 05.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
John B Connally High School
Austin, TX06.2012
Skills
- Over 10 years in customer service
- Able to type 50 WPM
- Fast learner
- Organized
- Reliable and friendly
- Time management
- Great teamwork with others
- Detail-oriented
- Strong communication skills
- Flexible schedule
- Data entry skills
- Complaint Handling
- Complaint Investigation
- Inbound Call Management
- Complaint resolution
- Documentation coordination
- Educating customers
- Professional telephone demeanor
- Assertiveness
- Active Learning
- Interpersonal Skills
- Problem-Solving
- Trained in all Microsoft programs
Accomplishments
- Promoted within 5 months due to exceptional dedication to position within customer service
- Received 3 position promotions at current workplace due to over exceeding expectations made
Timeline
Customer Advocate II (Licensed)
Farmers Insurance
01.2020 - 09.2023
Customer Care/Fraud & Abuse Lead
LogistiCare Solutions
01.2015 - 01.2020
Customer Service Representative
LogistiCare Solutions
06.2014 - 01.2015
Toll Operations Agent
Gila Corporation LLC MSB
10.2013 - 06.2014
Starbucks/Cashier
Target- Austin, Texas
11.2012 - 10.2013
Sales Associate
Torrid- Cedar Park, TX
07.2011 - 05.2012
High School Diploma -
John B Connally High School
Similar Profiles
Stacie SmithStacie Smith
Senior Technical Director: Resolution, Technical Support and Defects at Farmers InsuranceSenior Technical Director: Resolution, Technical Support and Defects at Farmers Insurance
Greg FerrisGreg Ferris
Guaranteed Repair Program Consultant at Farmers InsuranceGuaranteed Repair Program Consultant at Farmers Insurance
Tiffany BillingsTiffany Billings
Field Claims Supervisor – National Inside Property at Farmers InsuranceField Claims Supervisor – National Inside Property at Farmers Insurance
Ryan McConnellRyan McConnell
Service Supervisor at Farmers InsuranceService Supervisor at Farmers Insurance
Dezarae HenryDezarae Henry
Travis County Community Center at Customer Service Representative & AdministrationTravis County Community Center at Customer Service Representative & Administration