Breanna Sessoms
Columbia,MD
Summary
Results-oriented professional with a strong background in patient relations and customer service within healthcare. Proven ability to enhance patient communication and develop effective feedback mechanisms, leading to improved satisfaction and care quality.
Overview
4
4
years of professional experience
Work History
Patient Experience Supervisor
Howard County General Hospital
Columbia, Maryland
10.2024 - Current
- Developed patient feedback surveys to assess satisfaction and identify improvement areas.
- Collaborated with medical staff to enhance patient communication and service delivery.
- Conducted regular site visits at various locations within the healthcare system in order to evaluate the quality of care received by patients.
Medical Receptionist
PM Pediatrics
Elkridge, Maryland
01.2023 - 09.2024
- Managed patient check-in and check-out processes efficiently and accurately.
- Verified insurance information, coordinating with providers to ensure coverage details.
- Handled phone inquiries, providing information on services and addressing patient concerns.
Preschool Teacher
KinderCare Learning Centers
Elkridge, Maryland
01.2022 - 02.2023
- Developed engaging lesson plans to foster children's creativity and curiosity.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Managed daily classroom routines ensuring safety and order for all children.
Education
GED -
Reservoir High School
Fulton, MD05-2021
Skills
- Healthcare
- Patient data privacy
- Strong leadership
- Insurance verification
- Customer service
- Medical operations
- Patient relations
- Patient Satisfaction
- HCAHPS
Timeline
Patient Experience Supervisor
Howard County General Hospital
10.2024 - Current
Medical Receptionist
PM Pediatrics
01.2023 - 09.2024
Preschool Teacher
KinderCare Learning Centers
01.2022 - 02.2023
GED -
Reservoir High School