Breanna Shelton
Redford,Michigan
Summary
- Experience with Customer Service
- Experience with Claims resolution, Problem Solving, Time Management, IT support
- Experience with learning, motivating & instructing individuals about their overall health or physical goals
- Leading small groups and organizing events
- Experience with Receptionist duties
Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Current roles demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Delta Dental of Michigan
Farmington Hills, Michigan
07.2019 - Current
- Customer Service advisor in an incoming call center, assisting members with information about their dental benefits, adjusting claims to make correct payments, problem solving claims for dental offices and members, proficient in de-escalation, assisting in navigating through the company website.
- Identify customer needs and offer solutions to enhance the customer experience.
Registered Dental Assistant
Aesthetic Dental Clinique
Southfield, Michigan
01.2014 - 07.2019
- Assist in four-handed procedures and experience in Oral Surgery & endodontic and Restorative procedures, impressions, X-rays certified, sterilize instruments, trim models, prepare bleaching trays, handle lab cases, Front desk duties
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
05-2025
Foundational Nutritional and Wellness Coach Program -
01.2021
Dental Assisting Program -
Wayne County Community College Detroit
Detroit01.2013
Associates of Liberal Arts -
Wayne County Community College Detroit
Detroit01.2013
Skills
- Call Center Operations
- Service support
- Customer service excellence
- Follow-up calls
- Proficient in Roosevelt System
- Complaint Handling
- Email management
Certification
- HRCI: Negotiations Regarding Disputes
- HRCI: Introduction to Online Learning
Timeline
Customer Service Advisor
Delta Dental of Michigan
07.2019 - Current
Registered Dental Assistant
Aesthetic Dental Clinique
01.2014 - 07.2019
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Foundational Nutritional and Wellness Coach Program -
Dental Assisting Program -
Wayne County Community College Detroit
Associates of Liberal Arts -
Wayne County Community College Detroit
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