Breanna Smith
Durant
Summary
Dedicated and personable customer service representative with excellent communication skills and a commitment to providing exceptional service. Very detail-oriented and organized with expertise in multitasking and prioritizing tasks effectively, seeking a role that values dedication and hard work.
Overview
6
6
years of professional experience
Work History
Social Worker
Oklahoma Department of Human Services
01.2025 - Current
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated client documentation for accurate, compliant and current records.
Bank Representative
Omni Care - Old Glory Bank
10.2024 - 12.2024
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Strengthened relationships with clients through attentive listening and prompt issue resolution.
- Processed transactions efficiently to maintain customer trust and loyalty.
- Educated clients on digital banking tools to enhance their banking experience.
CLAIMS EXAMINER
Road vantages
10.2023 - 03.2024
- Gathered and documented evidence to support court proceedings
- Investigated claims discrepancies and resolved customer issues via telephone or written correspondence
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions
- Performed data entry into the computer system to record information regarding claim status
- Input claim information and payments into the company database
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
CALL CENTER SUPERVISOR
Choctaw Casino & Resort
01.2022 - 05.2023
- Coached staff on strategies to enhance performance and improve customer relations
- Assigned tasks to agents based on their skill set and availability
- Participated in hiring interviews for the selection process for new team members
- Delivered constructive call process feedback
- Identified appropriate solutions to minimize issues and quickly solve problems
- Resolved escalated customer complaints promptly
- Reviewed daily reports on call volume, sales, abandoned calls, and other statistics
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
ESTIMATING ASSISTANT
Coulter and company
03.2021 - 07.2021
- Collaborated with project managers and engineers to develop comprehensive cost estimates based on project specifications
- Utilized estimating software and tools to streamline the cost estimating process and improve accuracy
- Provided administrative support to executive staff through organizing documents and files.
LOAN OFFICER
Tower Loans
11.2020 - 03.2021
- Managed and analyzed loan applications for credit worthiness and risk assessment
- Developed and maintained relationships with clients to ensure successful loan closings
- Evaluated and verified clients' financial information for loan approval.
FRONT DESK CLERK
Choctaw Casinos KOA
11.2018 - 08.2020
- Managed front desk operations, including check-in and check-out procedures
- Answered and directed incoming calls in a professional and friendly manner
- Provided excellent customer service by assisting guests with inquiries and requests
- Maintained cleanliness and organization of the front desk area
- Processed payments and handled guest billing accurately
- Handled guest complaints and issues with diplomacy and efficiency.
Education
LIBERAL AND APPLIED STUDIES -
Southeastern Oklahoma State University
08.2020
Skills
- Invoice
- Payroll
- Data entry
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Outlook
- OneNote
- Teams
- Active Listening
- Problem Solving
- Adaptability
- Time Management
- Teamwork
- Conflict Resolution
- Quick books
- Multi-tasking
- Conflict resolution
- Client advocacy
- Case management
- Compassionate
- Core training
Timeline
Social Worker
Oklahoma Department of Human Services
01.2025 - Current
Bank Representative
Omni Care - Old Glory Bank
10.2024 - 12.2024
CLAIMS EXAMINER
Road vantages
10.2023 - 03.2024
CALL CENTER SUPERVISOR
Choctaw Casino & Resort
01.2022 - 05.2023
ESTIMATING ASSISTANT
Coulter and company
03.2021 - 07.2021
LOAN OFFICER
Tower Loans
11.2020 - 03.2021
FRONT DESK CLERK
Choctaw Casinos KOA
11.2018 - 08.2020
LIBERAL AND APPLIED STUDIES -
Southeastern Oklahoma State University
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