Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Soffes

Beaumont,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Key Holder Leader

Francescas
10.2024 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
  • Contributed to the development of store policies and procedures by sharing insights gleaned from extensive experience in retail sales environments.
  • Streamlined inventory management processes, ensuring accurate tracking of stock levels and timely replenishment of merchandise.
  • Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
  • Developed strong relationships with customers, fostering loyalty and repeat business for the store.
  • Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
  • Maintained open lines of communication with both staff and management, fostering a team-oriented atmosphere that encouraged collaboration and mutual support.

Store Manager

Victoria Secret
05.2023 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.

Store Manager

Forever 21
05.2023 - 09.2023
  • Recruits and retains top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Manage stores 36 employees successfully in fast-paced Retail clothing environment through proactive communication and positive feedback.
  • Implements business strategies, increasing revenue by targeting specific KPIs though detailed results driven planning.
  • Cultivate and strengthen lasting customer relationships using strong issue resolution and dynamic communication skills.
  • Coaches employees and train's on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Reports to District Manager and Regional visual manger with great detail of stores specific challenges, concerns and achievements between visits.
  • Sets effective store schedules based on forecasted customer levels, individual employee knowledge, and the stores operational and visual standards are met. Always ensuring work life balance for all employees with broad variety of availabilities.
  • Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Approves regular payroll submissions for employees.
  • Rotates merchandise and displays to feature new products and promotions.
  • Coaches team members in product specifications, fashion, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximizes sales and minimizes shrinkage through excellent customer service and adherence to standard practices.
  • Develops and implements successful staff incentive programs to motivate employees.
  • Maintains proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Optimizes store displays and appearance via strategic merchandising.
  • Exceeds sales goals and accomplishes business objectives by inspiring staff and promoting target products.
  • Manages store organization, maintenance, and purchasing functions.
  • Completes routine store inventories.


Store Manager

Earthbound Trading Company
04.2019 - 10.2019
  • Lead team in their creation of exciting merchandise displays to catch attention of store customers.
  • Trained new employees on proper protocols and customer service standards enforcing the company's culture.
  • Completed point of sale opening and closing procedures.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in product knowledge, selling skills, and customer service skills.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed weekly partial store inventory's.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Manager

Versona Accessories
09.2018 - 04.2019
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Utilized paper, fabric and props to create displays.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Collaborated with store manager to determine best placement for merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Created visual displays to highlight new and featured products.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Assistant Manager of Sales

American Eagle Outtfitters
04.2013 - 09.2018
  • Collaborated with staff members to elevate customer service experience and exceed team goals through effective customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to higher level management.
  • Responded proactively and positively to rapid change.
  • Built, motivated and led high-performing team focused on genuine care for needs of every customer.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supported staff with training, guidance and confident leadership.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Coached employees on upselling products and recommending enhanced services.
  • Trained new associates in successful sales and performance strategies.

Education

High School Diploma -

West Brook Sr High School
Beaumont, TX
06.2015

Skills

  • Verbal communication
  • Adaptable
  • Organization
  • Store Presentation
  • Shrink Reduction
  • Marketing Strategies
  • Driven Work Ethic
  • Conflict Resolution Techniques
  • Training and Development
  • Policy Enforcement
  • Retail Knowledge

Timeline

Key Holder Leader

Francescas
10.2024 - Current

Store Manager

Victoria Secret
05.2023 - 09.2024

Store Manager

Forever 21
05.2023 - 09.2023

Store Manager

Earthbound Trading Company
04.2019 - 10.2019

Assistant Manager

Versona Accessories
09.2018 - 04.2019

Assistant Manager of Sales

American Eagle Outtfitters
04.2013 - 09.2018

High School Diploma -

West Brook Sr High School

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Breanna Soffes