Breanna Spangle
Coatesville,IN
Summary
Proven Office Manager and Customer Service Representative with a track record of enhancing operational efficiency at Wathen Insurance. Expert in office administration and customer service, adept at conflict management and employee training. Achieved increased loyalty through exceptional service, demonstrating strong organizational skills and a commitment to excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Wathen Insurance
09.2019 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Customer Service Representative
GEICO
04.2015 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Tri West High School
Lizton, IN05-2019
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Clear oral/written communication
- Mail handling
- Inventory Control
- Employee Supervision
- Conflict Management
- Employee Training
- Event Coordination
Certification
Property and Casualty License - [State] Department of Insurance.
Timeline
Office Manager
Wathen Insurance
09.2019 - Current
Customer Service Representative
GEICO
04.2015 - 08.2019
Property and Casualty License - [State] Department of Insurance.
High School Diploma -
Tri West High School
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