Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Spears

Columbia,SC

Summary

Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
08.2021 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Utilizes automation dispensing equipment available to the pharmacy staff following all safety and QA procedures. Reports automation malfunctions timely to the supervisor as appropriate.
  • Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Complies with all laws, regulations, directives, policies, and procedures applying to the dispensing, storage, transfer, inventory, and accountability of controlled substances.
  • Vaccinated patients to provide immunity against influenza, covid, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager and pharmacy manager to maintain daily operations.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
  • Accurately interpret, fills, and prepares prescriptions with appropriate medications and or medical supplies for pharmacist verification.
  • Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Receives and responds to all telephone inquiries from patients/family members regarding any issue related to prescription availability.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assists inspectors with the inventory and accountability inspections.
  • Traveled to other states to help with pharmacy acquisitions and train staff in stores we have bought out

Senior Pharmacy Technician

Walgreens
01.2019 - 08.2021
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.

Pharmacy Technician

Walgreens
03.2018 - 01.2019
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Bachelor of Science -

University of South Carolina
Columbia, SC

Skills

  • Prescription Verification
  • Medication Dispensing
  • Pharmaceutical knowledge
  • Patient Counseling
  • Workflow Optimization
  • Pharmacy management
  • Drug utilization review
  • Direct Patient Care
  • Patient Safety
  • Drug safety
  • Training and mentoring
  • Patient education and counseling
  • Professional ethics
  • Operations Management
  • Staff Management
  • Insurance Billing
  • Staff Training
  • Employee Management
  • Inventory Control
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Inventory and restocking
  • Performance Metrics
  • Regulatory Compliance
  • FDA Drug Safety Guidelines
  • Regulatory Requirements
  • Immunizations
  • Wellness Services
  • Loss prevention management
  • On-call coordination
  • Medication ordering
  • Drug security
  • Medication storage
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making

Certification

  • CPR/AED Certification
  • First Aid Certification
  • PTCB Certification

Timeline

Pharmacy Operations Manager

Walgreens
08.2021 - Current

Senior Pharmacy Technician

Walgreens
01.2019 - 08.2021

Pharmacy Technician

Walgreens
03.2018 - 01.2019

Bachelor of Science -

University of South Carolina

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Breanna Spears