Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Breanna Spring

New Port Richey,FL

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable and positive experiences no matter the job or situation . Maintains focus and a positive attitude in stressful situations and high-volume environments. Kind, caring, and compassionate with a passion to help. Goal oriented with a drive to succeed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Private Nanny

Private Care
06.2022 - Current
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Special Needs Transprtation

Across the Universe
07.2023 - 07.2024
  • Transported students with physical and cognitive disabilities.
  • Provided emotional support to students and families.
  • Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
  • Documented student behaviors, interventions, and outcomes to enable parents and lead teacher to address pertinent issues.
  • Redirected students using Positive Behavior Support (PBS).
  • Lifted and moved students to optimize comfort.
  • Responded promptly to any medical or behavioral concerns while en route, prioritizing student health and well-being at all times.
  • Assisted special needs students with self-care to maintain proper hygiene while in transit.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Maintained accurate records of student attendance and incidents during transportation, ensuring proper documentation for review and analysis.
  • Implemented effective behavior management strategies when needed, maintaining order and discipline during transportation periods.
  • Supported special needs students by adapting to their individual requirements, ensuring a comfortable and secure travel experience.
  • Improved student safety by closely monitoring and assisting special needs students during bus rides.
  • Conducted regular inspections of safety equipment on the bus, ensuring proper functioning in case of emergencies.
  • Assisted in training new Special Needs Bus Aides as needed, sharing knowledge and expertise about best practices in this role.

Home Health Aide

Senior Helpers Of Tampa
11.2022 - 07.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Breakfast Server

Les Cafe
03.2022 - 11.2022
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Resolved customer complaints promptly and professionally, demonstrating commitment to excellent customer service.
  • Ensured adherence to food safety regulations through proper food handling practices and sanitation procedures.
  • Maintained a clean and organized dining area, contributing to a positive guest experience.
  • Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Customer Service Representative

Tlc Trucking
11.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Fine Dining Server

Athenian Greek Cuisine
05.2021 - 11.2021
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.

Server

Docs Smokehouse Bbq and Brewery
07.2020 - 05.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Collaborated with brewery partners to create customized sales programs, resulting in increased account penetration.
  • Successfully launched new products into the market by coordinating strategic marketing initiatives with brewery partners.
  • Improved brand visibility through effective merchandising and promotional strategies at on-premise location.

Server

Bullpen Luxury Bar And Grill
08.2019 - 07.2020
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

GED -

Gavit
Hammond, IN
2014

Skills

  • Customer Service
  • Liquor, beer, and wine knowledge
  • Supply Ordering
  • Menu development
  • Clear and effective communication
  • CPR/First Aid Certification
  • Outgoing Personality
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Child and Infant CPR
  • Food Preparation
  • Cash Register Operation
  • Handling Difficult Customers
  • Food Service
  • Responsible Alcohol Service
  • Hospitality service expertise
  • Schedule Management
  • Toddler care experience
  • Activity Planning
  • Infant care experience
  • Vital signs monitoring
  • Housekeeping
  • First aid and safety
  • Patient transportation
  • Home Safety Assessments
  • Care plan assessment
  • Behavioral Management
  • Behavior redirection
  • Medication Administration
  • Physical therapy support
  • State regulations knowledge
  • Autism Spectrum Knowledge
  • Wheelchair Transfers
  • Speech Therapy Support
  • Seizure Management
  • Motor Skills Development
  • Childcare experience
  • Strong multitasking
  • Cleanliness and hygiene
  • Kitchen Staff Support
  • Order Taking
  • Cooking
  • Food preparation assistance
  • Food presentation
  • Professional Appearance
  • Food safety practices
  • Allergy awareness
  • Order Management
  • Cash Handling
  • Food safety understanding
  • Bartending techniques
  • Social Media Promotion
  • Wine Knowledge
  • Fast Learner
  • Problem-Solving

Certification

  • First Aid Certification
  • Personal Care Aide Certification (PCA)
  • Dementia Care Certification - Alzheimer's Association or other recognized bodies.
  • Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
  • Basic Life Support (BLS) - American Heart Association.
  • HIV/ Blood borne

Timeline

Special Needs Transprtation

Across the Universe
07.2023 - 07.2024

Home Health Aide

Senior Helpers Of Tampa
11.2022 - 07.2023

Private Nanny

Private Care
06.2022 - Current

Breakfast Server

Les Cafe
03.2022 - 11.2022

Customer Service Representative

Tlc Trucking
11.2021 - 02.2022

Fine Dining Server

Athenian Greek Cuisine
05.2021 - 11.2021

Server

Docs Smokehouse Bbq and Brewery
07.2020 - 05.2021

Server

Bullpen Luxury Bar And Grill
08.2019 - 07.2020

GED -

Gavit

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Breanna Spring