Breanna Stephenson
South Bend,IN
Summary
Dedicated professional with 4 years of experience as a Fulfillment/Shipping Supervisor and Customer Service Representative, coupled with 6 years as a Guest Service Representative in hospitality. A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
11
11
years of professional experience
Work History
Receptionist
Hahn|Walz P.C. Attorneys-At-Law
South Bend, IN
03.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transcribed tapes and notes from meetings into prescribed formats.
Fulfillment/Shipping Supervisor & Customer Service Representative
South Bend Woodworks LLC
South Bend, IN
10.2018 - 01.2024
- Managed end-to-end order fulfillment process, ensuring accurate and timely shipping
- Resolved customer inquiries and issues promptly, maintaining a high level of customer satisfaction
- Oversaw and optimized order fulfillment processes
- Managed a team of 4 employees, providing training and ongoing support to ensure high performance
- Conducted interviews for the fulfillment department
- Implemented inventory control measures, reducing errors and improving order accuracy
- Collaborated with clients to streamline operations and enhance overall customer satisfaction.
- Handled customer inquiries, resolving issues promptly and maintaining a customer satisfaction rate of 95%
- Assisted in developing and implementing customer service policies and procedures
- Tracked and managed customer interactions, contributing to improved service efficiency
- Managed phone inquiries and facilitated order processing for customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
Guest Service Agent
Ivy Court Inn & Suites
South Bend, IN
07.2013 - 06.2018
- Welcomed and checked-in guests, ensuring a smooth and efficient process
- Provided personalized service to meet guest inquiries, requests, and concerns promptly, resulting in customer satisfaction
- Collaborated with various departments to coordinate guest services and resolve issues effectively
- Maintained up-to-date knowledge of local attractions, events, and amenities to enhance guest experience
- Managed VIP guest relations, ensuring repeat business
- Managed group bookings for special events
- Conducted training for new staff members on guest service standards and procedures
- Utilized reservation systems to manage bookings and ensure accuracy of guest information.
Education
Elementary Education Associates Degree -
Ivy Tech Community College
01.2017
Skills
- Order Fulfillment
- Shipping Coordination
- Customer Relationship Management
- Problem Resolution
- Time Management
- Hospitality Services
- Front Desk Operations
- Communication Skills
- Multitasking
- Multiple Phone Line Skills
- Shipping Procedures
- Staff Supervision
- Logistics Coordination
- Staff Management
- Stock Control
- Creating workflows
- Shipping procedures
- Stock control
- Materials Estimation
- Decision-Making
- Staff Training
- Shipping and receiving
- Customer Relations
- Adaptability and Flexibility
- Positive Attitude
- Reliability
- Email and Phone Communication
- Organizational Skills
References
Renee LaReau, 574-274-4532, renee.lareau@gmail.com
Robin Pixley, 574-217-2881, jlpixley714@gmail.com
Michael Lindburg, 518-857-3901, mike@southbendwoodworks.com
Timeline
Receptionist
Hahn|Walz P.C. Attorneys-At-Law
03.2024 - Current
Fulfillment/Shipping Supervisor & Customer Service Representative
South Bend Woodworks LLC
10.2018 - 01.2024
Guest Service Agent
Ivy Court Inn & Suites
07.2013 - 06.2018
Elementary Education Associates Degree -
Ivy Tech Community College