Breanna Turner
Licensed Insurance Agent
Norfolk,VA
Summary
Personable and dedicated customer service representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homeowners Customer Service
GEICO
Virginia Beach
04.2023 - Current
- Assisted customers in resolving issues with their accounts
- Received incoming calls from customers and responded to inquiries about product features and benefits
- Maintained a professional attitude while providing excellent customer service
- Explored alternative solutions when initial attempts failed to resolve an issue
- Adhered strictly to departmental policies and procedures at all times
- Maintained current knowledge of company products, services, and processes
Assistant Manager
CHKD Thrift Store
Norfolk, VA
09.2022 - 11.2022
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted production
- Interacted with customers to assess their needs and recommend products or services
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Instructed team members on how to implement successful operational and sales strategies
- Provided excellent customer service in a timely manner
Associate
Walmart Supercenter
Mount Vernon, WA
03.2017 - 01.2018
- Was able to provide services quickly and with a high level of accuracy
- Maximized customer interactions by quickly identifying needs and wants
- Keep track of inventory and keep the workplace tidy
- Followed proper security protocol to minimize theft in my department
- Worked in different departments as needed, quickly learning where products were to assist customers.
Shift Manager
Arbys
Mount Vernon, WA
02.2015 - 07.2017
- Handled all customer complaints professionally, putting customer satisfaction first
- Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team
- Provided training to new sales associates so that they could contribute to the store's positive culture
- Received numerous positive reviews praising my commitment to providing excellent customer service
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Education
GED -
Granby High School
01.2014
Skills
- Complaint Handling
- Customer Service
- Needs Assessment
- Direct Sales
- Promotional support
- Call Documentation
Certification
- Property & Casualty Lines License for
- VA, FL, TX, CA
Timeline
Homeowners Customer Service
GEICO
04.2023 - Current
Assistant Manager
CHKD Thrift Store
09.2022 - 11.2022
Associate
Walmart Supercenter
03.2017 - 01.2018
Shift Manager
Arbys
02.2015 - 07.2017
GED -
Granby High School
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