Breanna Ursetta
Laguna Niguel,CA
Summary
I am a driven, dedicated, and reliable college student, currently studying at Loyola Marymount University, after graduating from Jserra Catholic High School in Orange County California. I was dedicated to the sport of tennis for 10 years then decided to stop my tennis career and pick up the sport only as a side hobby, after getting my first retail job in 2020. On the days I had free from work or school I would babysit and dog walk for 4 different families. I consider myself to be an enthusiastic and eager worker and prioritize contributing to team success through hard work, positivity, attention to detail, excellent organizational skills. I have a clear understanding of sales, customer care, and training in the sales department after being in the industry for 4 years now. I'm motivated to learn, grow and excel in any job I conquer.
Overview
6
6
years of professional experience
Work History
Isabelles Cabinet Sales Associate and Keyholder
Isabelles Cabinet
07.2021 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Help with creative ideas for social media content on the companies page.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Babysitter
Worked With Kids
02.2019 - Current
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Demonstrated empathy and kindness to display positive character traits.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Checked with parents for any medical issues or special needs.
- Maintained safe environments at all times.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Uniforms 4 U
Sales Assistant
06.2019 - 08.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled around 5-10 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving product issues.
- Worked with a variety of customers to understand needs and provide in person service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for group meetings.
- Streamlined uniform distribution process for increased employee satisfaction and timely allocation.
Vacation Bible School Group Leader
VBS
06.2018 - 07.2019
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Adapted classroom plans to support needs of children with special learning requirements.
- Maintained excellent attendance record, consistently arriving to work on time.
- Enhanced children''s understanding of Bible stories by utilizing engaging teaching methods and interactive activities.
- Increased student participation through the implementation of fun and educational crafts, games, and skits.
Education
Highschool Junior
Jserra Catholic Highschool
San Juan Capistrano, CA05.2023
Skills
- Customer Needs Assessment
- Inventory Control
- Inventory Tracking
- Problem-Solving Skills
- Flexible Schedule
- Strategic Planning
- After-sales support
- Patient-focused quality service
- Order pulling
- Package routing
- Loading equipment
- Customer service optimization
- Refunds and exchanges
- Budget and records management
- Leadership communications
- Customer direction
- Ordering supplies
- Developing study tools
- Small business products
- Payment Processing
- Client Account Management
- Product Sales
Accomplishments
- Collaborated with the team of BTN Networks in the development of modeling and advertisement.
- Supervised team of kids as a staff worker to help advance their skills in tennis
Timeline
Isabelles Cabinet Sales Associate and Keyholder
Isabelles Cabinet
07.2021 - Current
Uniforms 4 U
Sales Assistant
06.2019 - 08.2020
Babysitter
Worked With Kids
02.2019 - Current
Vacation Bible School Group Leader
VBS
06.2018 - 07.2019
Highschool Junior
Jserra Catholic Highschool
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