Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Breanna Valerga

Summary

Hardworking and passionate job seeker with strong organizational skills eager to begin working at this position. Ready to help team achieve company goals.. Highly communicative and experienced in customer service . Eagerly collaborates with development teams to identify and resolve issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Zippy Roadside Inc
02.2023 - 03.2024
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • monitored inbound and outbound calls made by X employees to provide constructive feedback
  • communicated quality analysis findings to production supervisors to support and further quality assurance goals and provide feedback to project leaders for continuous process improvement
  • assessed agent interaction with customers against a set of quality standards
  • supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
  • recommended corrective and preventative actions to improve proformance through enhanced processes and training

Life Insurance Agent

Klamark Legal
03.2023 - 06.2023
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Maintained high standards of customer service by building relationships with clients.

Customer Service Cashier

Safeway
02.2018 - 03.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.

Cashier

Marshalls
03.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Waitress

Calpers
01.2015 - 02.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Education

GED -

Junction City High School
11.2016

Skills

  • Quality Assurance
  • Quality processes
  • Issue Resolution
  • Quality Assurance Controls
  • Call Monitoring
  • Collaboration and communication
  • Critical thinking abilities
  • Customer Service
  • Teamwork and Positive Attitude
  • Product optimization
  • Strong Problem Solver
  • Collaborative Team Player

Certification

  • Licensed Life insurance agent - 6/30/2025

Languages

ASL
Limited Working

Timeline

Life Insurance Agent

Klamark Legal
03.2023 - 06.2023

Quality Assurance Analyst

Zippy Roadside Inc
02.2023 - 03.2024

Customer Service Cashier

Safeway
02.2018 - 03.2020

Cashier

Marshalls
03.2017 - 06.2018

Waitress

Calpers
01.2015 - 02.2018

GED -

Junction City High School

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Breanna Valerga