Breanna Vocks
Hillsboro,IL
Summary
Branch Operations Professional experienced in supervising retail banking activities with a focus on deposit accounts. Managed teller activities and ensured compliance with banking policies while training staff on customer service protocols. Resolved customer concerns effectively and maintained operational efficiency, demonstrating strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Retail Supervisor
Heartland Bank and Trust Company
Taylorville, Illinois
03.2020 - Current
- Supervised retail banking operations at Heartland Bank and Trust Company branch.
- Managed daily teller activities and lobby service flow.
- Trained front-line staff on customer service and bank procedures.
- Reviewed cash drawers and balanced branch transactions.
- Supported account opening and deposit processing for customers.
- Enforced banking policies and compliance standards during branch activities.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Resolved customer concerns with clear communication and professional follow-up.
Cashier
Walmart
Taylorville, IL
11.2016 - 02.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer purchases at Walmart register using POS system.
- Accepted cash, card, and Walmart Pay transactions.
- Scanned merchandise and verified item pricing at checkout.
- Balanced cash drawer and prepared register for next shift.
Education
Taylorville High School
Taylorville, ILSkills
- Branch operations
- Account opening
- IRA/HSA account opening
- Business account opening
- Teller reconciliation
- Cash drawer balancing
- Processed loan payments/payoffs
- Dependability
- Work ethic
- Goal-oriented
- Career growth
Certification
- Notary
References
References available upon request.
Timeline
Retail Supervisor
Heartland Bank and Trust Company
03.2020 - Current
Cashier
Walmart
11.2016 - 02.2019
Taylorville High School