Breanna Walker
Longview,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KRS Jet Center
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Customer Service Representative
Texas Aero
08.2020 - 05.2024
- Be attentive and courteous to customers and employees
- Ensure the FBO stays clean and organized, while maintaining readily available for any questions or concerns
- Complete daily batch, closing, and fuel sale reports and ensure they are correct
- Train new employees on the expectations of the company
- Answer phones quickly and professionally, and problem solve efficiently
- Invoicing and making sure all discounts get applied while also ensuring I do not hinder the customer's schedule
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
Cashier
Delek Holdings
03.2020 - 08.2020
- Completing the sale of products, cleaning, answering questions the customer may have, and completing inventory
Education
High School Diploma -
George Gervin Academy
06.2013
Skills
- Typing and Computer systems
- Training
- Problem-solving
- Organization
- X1 FBO systems
- Customer Care
- Invoicing
- Communication
- Quick Learner
- Phone and Email Etiquette
- Attentive
- Reliable
- Customer Service
- Problem-solving abilities
Timeline
Customer Service Representative
KRS Jet Center
06.2024 - Current
Lead Customer Service Representative
Texas Aero
08.2020 - 05.2024
Cashier
Delek Holdings
03.2020 - 08.2020
High School Diploma -
George Gervin Academy
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