Breanna Whiteside
Wallingford,PA
Summary
Team-oriented professional with strong relationship-building and communication skills. Proven ability to foster collaboration and drive results in diverse environments. Committed to contributing to organizations that prioritize employee engagement and development.
Overview
12
12
years of professional experience
Work History
Medical Claims Adjuster
Progressive Auto Insurance
Plymouth Meeting, Pennsylvania
10.2024 - Current
- Reviewed medical records to assess appropriateness of services billed by healthcare providers.
- Analyzed medical claims for accuracy, completeness, and compliance with company policies.
- Processed large volumes of medical claims efficiently during each shift.
- Investigated discrepancies in medical billing codes and patient information affecting claims.
- Responded promptly to member inquiries regarding benefits or coverage status.
- Maintained up-to-date knowledge of HIPAA regulations and medical terminology.
- Processed incoming electronic health records into a secure database swiftly.
- Established collaborative relationships through consistent and meaningful communication.
Claims Generalist Associate
Progressive Auto Insurance
Malvern, Pennsylvania
10.2023 - 10.2024
- Analyzed auto insurance claims for validity, accuracy, and coverage compliance.
- Conducted interviews with claimants, witnesses, police officers, and involved parties.
- Reviewed policy language to ensure adherence to state regulations and company guidelines.
- Determined liability based on investigative findings and gathered facts.
- Developed strategies to minimize claim costs while maintaining customer satisfaction.
- Assessed previous claims for potential fraud or misrepresentation of facts.
Associate Director of Recruitment
Coda Staffing
Chesterbrook, PA
03.2022 - 04.2023
- Managed full cycle recruiting, including sourcing, interviewing, offering jobs and negotiating compensation packages
- Established and oversaw recruiting for 5-10 clients for Creative and Marketing positions (contract and direct hire)
- Participated in staff meetings to implement strategic initiatives.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Senior Staffing Manager
Randstad
Glen Mills, PA
03.2018 - 03.2022
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.
- Simultaneously manage anywhere between 5-10 clients' hiring needs
- Recruited and interviewed individuals for Manufacturing and Logistics on both contract and direct hire levels.
- Attract top talent through the use of various job boards, social media platforms, and industry networking
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
- Provide training and mentorship for new hires
- Key Highlights Include;
- Became top fee biller in the branch
- Closed over 12 new accounts within first year
- Selected to be a part of a companywide skilled team focused solely on direct hire placements
Staff Leader/Banquet Server/Trainer
Ray's On the River
Atlanta, GA
09.2016 - 03.2017
- Promoted to staff leader within a few months.
- Responsible for serving high profile guests.
- Consistently contributed to sales and customer retention.
- Developed extensive knowledge of food and beverage.
- Trainer: Responsible for training new employees on policies and procedures.
- Tracked individual progress and ensured employees were prepared and motivated to properly serve customers.
Trainer/Server/Staff Leader
Marlow's Tavern
Atlanta, GA
08.2015 - 09.2016
- Responsible for training new employees on policies and procedures.
- Tracked individual progress and ensured employees were prepared and motivated to properly serve customers.
- Server: Consistently contributed to tavern sales and customer retention.
- Developed extensive knowledge of food and beverage industry.
Initial Loss Reporting Associate
State Farm Insurance Company
Atlanta, GA
09.2015 - 03.2016
- Initial Loss Reporting.
- Client Service: Responsible for providing general insurance services for clients.
- In addition to client services, responsible for updating team members on periodic changes to corporate policies and procedures.
- Corporate Trainee: Participated in extensive 12-week Sales and Customer Service training program and completed insurance related coursework as a part of their continued education program.
Head Server/Training Coordinator/Bartender
Carrabba's Italian Grill
West Chester, PA
04.2013 - 08.2015
- Head Server: Assumed financial responsibilities for the restaurant including daily cash management and accounting.
- Responsible for providing revenue information to corporate headquarters.
- Training Coordinator: Responsible for scheduling new employees for training classes and workshops.
- Personally trained employees on all areas of the restaurant including all corporate policies and procedures.
- Bartender: Supported the restaurant's goal to maintain an edge over competition by increasing liquor, beer, and wine sales.
Intern for External Affairs
Planned Parenthood of Southeastern PA
Philadelphia, PA
01.2014 - 03.2014
- Conducted outreach to introduce constituents to Planned Parenthood's services and their role in the Affordable Care Act.
- Provided voter registration assistance.
- Recruited volunteers.
- Administrative work consisted of managing the volunteer database and assisting with presentation preparation, including research, and editing.
Education
Dual Degree - Communication Studies, Women's and Gender Studies
West Chester University of Pennsylvania
West Chester, PA06.2013
Skills
- Recruitment and hiring
- Candidate sourcing
- Account management
- Employee communications and engagement
- Scheduling processes
- Leadership development
- Compliance
- Organization
- Claims processing
- Customer service
- Insurance regulations compliance
Additional Information
Serve as a Diversity and Inclusion Ambassador., Able to recognize, support and promote the ideas of inclusivity both internally and externally., Participate in monthly discussions to raise awareness through memberships and internal events. Participate in discussions from other D&I leaders., Implement D&I practices in hiring practices.
Timeline
Medical Claims Adjuster
Progressive Auto Insurance
10.2024 - Current
Claims Generalist Associate
Progressive Auto Insurance
10.2023 - 10.2024
Associate Director of Recruitment
Coda Staffing
03.2022 - 04.2023
Senior Staffing Manager
Randstad
03.2018 - 03.2022
Staff Leader/Banquet Server/Trainer
Ray's On the River
09.2016 - 03.2017
Initial Loss Reporting Associate
State Farm Insurance Company
09.2015 - 03.2016
Trainer/Server/Staff Leader
Marlow's Tavern
08.2015 - 09.2016
Intern for External Affairs
Planned Parenthood of Southeastern PA
01.2014 - 03.2014
Head Server/Training Coordinator/Bartender
Carrabba's Italian Grill
04.2013 - 08.2015
Dual Degree - Communication Studies, Women's and Gender Studies
West Chester University of Pennsylvania
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