Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Breanna Wiley

Laveen,AZ

Summary

To secure a responsible career opportunity to fully utilize my few years of training and skills, while making a significant contribution to the success of the company. I can do the work and deliver exceptional results. I also fit in beautifully and work well with other as a team member and be a great addition to the company team. I'm highly organized, with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

5
5
years of professional experience

Work History

Package Handler

Joe
01.2024 - 03.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.

Arizona Department of Economic Security

Isable
09.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Respond to Emails according.

Outbound Warehouse Associate

Eyan Marsh
08.2023 - 08.2023
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Balanced loads and secured items for safe and damage-free transport to destinations.

Front Desk Receptionist

Home 2 Suites
01.2023 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.
  • Scheduled, coordinated and confirmed appointments and meetings.

Mentor Volunteer

Family Involvement Center
01.2019 - 11.2022


  • Cleaning interactive areas throughout the day
  • Preparing meals and snacks for the kids
  • Organizing activities and developing curriculum for older children
  • Developing a schedule for the children to maintain throughout the day
  • Keeping records of each child’s progress, interests and any problems that may occur
  • Maintaining contact with the children’s parents and contacting them in the case of an emergency
  • In charge of appropriate activities involving language, colors, and shapes
  • Play time with building with blocks, or painting, Involvment Center
  • My responsibility is providing respite and relieve for the parenst as I as a youth mentor took the youth out and to spend quality time with them
  • My objectives were to see that the child is having fun, safe, and well taken care of until it is time to take them home
  • My options weren’t limited as I took them to parks and amusment centers, libraries, and pools for fun activites and provide food as well.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Developed construction skills by participating in several home builds.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals to tools and resources necessary for healing.

Cashier

KFC Phone
05.2019 - 12.2021
  • My responsibilities were many positions outside of just working as the cashier,
  • Drive Thru, food station, taking orders over the phone,
  • Cashier, and other job duty such as
  • Dishes, clean up, closing,
  • Errant runs, and packing food
  • I worked as a team member throughout my time working there and had worked over hours.

Education

High school Graduate - undefined

Sierra Linda High School

Skills

  • CERTIFICATIONS/LICENSES
  • Some college: South Mountain Community Collage
  • Interpersonal skills
  • Discipline
  • Managment
  • Determination
  • Time Management
  • Call Answering and Routing
  • Issue Handling
  • Time Management

Timeline

Package Handler

Joe
01.2024 - 03.2024

Arizona Department of Economic Security

Isable
09.2023 - 01.2024

Outbound Warehouse Associate

Eyan Marsh
08.2023 - 08.2023

Front Desk Receptionist

Home 2 Suites
01.2023 - 05.2023

Cashier

KFC Phone
05.2019 - 12.2021

Mentor Volunteer

Family Involvement Center
01.2019 - 11.2022

High school Graduate - undefined

Sierra Linda High School

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