Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Wilkins

South Rockwood,MI

Summary

Dynamic professional with a proven track record at Rocket Mortgage, adept in bridging communication gaps and fostering client loyalty. Excelled in roles requiring conflict resolution and digital strategy, significantly enhancing customer satisfaction and company growth. Skilled in Adobe Photoshop and effective marketing strategies, I bring a blend of analytical and interpersonal skills to achieve outstanding results. Hardworking and ambitious, I bridge many areas including managing a team and creating great customer relations. Quick learner and eager to learn new systems.

Overview

15
15
years of professional experience

Work History

Associate Broker

Burns & Wilcox
03.2023 - 05.2024
  • Excelled in customer satisfaction utilizing my skillset to address daily tasks, and unforeseen circumstances in a seamless and timely manner.
  • Communicated effectively with all wholesaler's and team member's to keep everyone well-informed and on schedule.
  • Researched customer issues to find quick and effective solutions.
  • Successfully closed deals in a timely manner by facilitating smooth communication between agents and wholesale parties involved in transactions while minimizing delays or complications.
  • Credited and Licensed in LLoyds of London.
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed strong relationships with clients through regular communication, understanding their needs, and offering suitable solutions.
  • Provided comprehensive training for new associates, fostering a supportive learning environment that encouraged growth within the company.

Human Resources Coordinator

Voulenteers Of America
09.2022 - 02.2023
  • Maintained human resources information system and kept employee files up to date and accurate in both paper files and cloud files.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on Procedures and Policies ( Creating and Executing new strategies from start to finish for the company, Meeting all state and company regulations. )
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.

Triple Crown Purchase Specialist - Retail

Rocket Mortgage
04.2022 - 09.2022
  • Followed all company policies and procedures to deliver quality and metric controlled work.
  • Developed strong client relationships through consistent communication and attentive service via email, phone calls, and chat texting.
  • Improved client satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and wants and worked diligently to meet all deadlines required by state and client need.

Credit Underwriter

Rocket Mortgage
03.2020 - 10.2021
  • Played a key role in maintaining a high-quality loan portfolio, While minimizing defaults and maximizing returns for the company.
  • Achieved a high level of accuracy in analyzing credit applications, resulting in well-informed lending decisions and reduced financial risk.
  • Contributed to company growth by inspiring new business opportunities through networking and market research.

Triple Crown Purchase Specialist - Wholesale

Rocket Mortgage
03.2020 - 10.2021
  • Bridged the Gap between underwriters and agents to successfully Mitigate the mortgage loan to closing.
  • Developed strong agent / underwriter relationships through clear and conductive communication.
  • Worked influx's of emails and calls between agents, underwriters and other areas regarding the loan process such as Insurance and closing specialists.

Baker

Robertos Bakery
09.2009 - 01.2020
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • created and managed all social media accounts along side kick starting marketing strategies to enhance the bakery's sales.
  • Managed and ran operations nightly for night shift employees, Including creating schedules, managing inventory and production nightly.
  • Handled and managed reoccurring accounts including billing, shipping and producing inventory.
  • Helped owner with Payroll and managing expenses.

Education

Associates in Business And Communications - Business

Ashbury University
Chandler, AZ
03.2010

Skills

  • Communication
  • Conflict resolution
  • Microsoft excell
  • Microsoft word
  • Outlook
  • Collaboration
  • Marketing Strategies
  • Relationship Management
  • Digital Strategy
  • Business Analysis

Timeline

Associate Broker

Burns & Wilcox
03.2023 - 05.2024

Human Resources Coordinator

Voulenteers Of America
09.2022 - 02.2023

Triple Crown Purchase Specialist - Retail

Rocket Mortgage
04.2022 - 09.2022

Credit Underwriter

Rocket Mortgage
03.2020 - 10.2021

Triple Crown Purchase Specialist - Wholesale

Rocket Mortgage
03.2020 - 10.2021

Baker

Robertos Bakery
09.2009 - 01.2020

Associates in Business And Communications - Business

Ashbury University

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Breanna Wilkins