Breanna Williams
Independence,KY
Overview
14
14
years of professional experience
Work History
Senior Client Coordinator
Ideal Image Laser Hair Removal
11.2024 - Current
- Coordinated client appointments, ensuring optimal scheduling and resource allocation.
- Assisted clients with sale inquiries, providing information on services and procedures offered.
- Managed client communication through phone, (Salesforce) SMS and email, maintaining professionalism.
- Collaborated with medical staff to streamline service delivery and enhance client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided product information and support to customers, improving their overall experience.
- Assisted in training new hires on customer service protocols and company policies.
- Contributed to team meetings by sharing insights on process improvements and customer feedback.
- Provided support in scheduling appointments and managing patient records.
Server
Barleycorns Brewhouse
10.2022 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Facilitated efficient order-taking and delivery, enhancing table turnover rates.
- Trained new servers on menu knowledge and service protocols, improving team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, and manage bills.
- Served food and beverages promptly with focused attention to customer needs.
Lead Dental Assistant/First Surgical Assistant
Tristate Implant and Sedation Dentistry
05.2019 - 12.2021
- Assisted doctors with patient examinations, and surgical procedures, ensuring optimal comfort and care.
- Assisted dentists by passing surgical instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Took dental images following strict patient protection rules.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Supported dentists in diagnosing oral health issues by taking all diagnostic x-rays as needed.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care. Helped assist anesthesia IV sedation patients, local anesthetic and the use us Nitrous oxide/Oxygen for extreme comfort during procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted in the fabrication of complex dental appliances such as full arch upper and lower implants, contributing to successful patient outcomes.
Office Manager
Caliber Collision
09.2020 - 06.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Developed training materials for new staff, enhancing onboarding process and team performance.
- Supervised front desk team, providing mentorship and guidance to improve productivity.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Managed accounts receivable preparation for financial reports, car part vendors and invoices, contributing to accurate record-keeping and timely payment processing.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Catering Server
Jacks Catering
11.2017 - 10.2019
- Delivered exceptional customer service during events, ensuring client satisfaction and positive experiences.
- Set up and dismantled event spaces efficiently, adhering to safety and quality standards.
- Coordinated food presentation and service logistics for large-scale events, maintaining organization under pressure.
- Collaborated with kitchen staff to ensure accurate food preparation according to event specification
- Worked in various work temperatures.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, cook outs, corporate events, and private parties.
Certified Nursing Assistant
Highland Springs Nursing Home
03.2012 - 03.2019
- Assisted residents with daily living activities, enhancing their comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for residents' needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Campbell County High School
Alexandria, KY05.2013
Skills
- Time management
- Reliability
- Problem-solving abilities
- Multitasking Abilities
- Adaptability
Timeline
Senior Client Coordinator
Ideal Image Laser Hair Removal
11.2024 - Current
Server
Barleycorns Brewhouse
10.2022 - 12.2024
Office Manager
Caliber Collision
09.2020 - 06.2021
Lead Dental Assistant/First Surgical Assistant
Tristate Implant and Sedation Dentistry
05.2019 - 12.2021
Catering Server
Jacks Catering
11.2017 - 10.2019
Certified Nursing Assistant
Highland Springs Nursing Home
03.2012 - 03.2019
High School Diploma -
Campbell County High School