Breanna Winters
La Quinta,CA
Summary
Accomplished Manager with expertise in dealer records management and compliance oversight. Proven track record in enhancing customer relationships and optimizing operations. Skilled in documentation organization and communication, fostering a positive work environment. Adept at maintaining safety regulations and driving efficiency, ensuring seamless operations and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Guns of Distinction
11.2019 - Current
- Processing and maintaining all dealer records of sale (DROS) and federal form 4473s for all firearm purchases, transfers, and consignments, all in accordance with the ATF and DOJ.
- Keeping a clean, organized workspace while filing important documents in a neat and easy-to-navigate manner.
- Maintained organized documentation of activities and communications for future reference and accountability. And scheduled appointments.
- Learned standard operating procedures to ensure compliance with safety regulations and organizational policies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Participated in training sessions to develop skills in project management and effective communication.
- I have maintained a Certificate of Eligibility for over 5 years.
Front Desk Manager
Club Pilates Franchise LLC
05.2014 - 12.2019
- Managed daily front desk operations, ensuring seamless customer service and client satisfaction.
- Trained and mentored new front desk staff on procedures and best practices.
- Implemented efficient scheduling systems to optimize class bookings and instructor assignments.
- Developed and maintained strong relationships with clients, fostering community engagement and retention.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated communication between management, instructors, and clients to resolve inquiries promptly.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CANo Degree - Environmental Science
College of The Desert
Palm Desert, CASkills
- Dealer records management
- Compliance oversight
- Federal form processing
- Documentation organization
- Customer relationship management
- Safety regulations knowledge
- Appointment scheduling
- Friendly, positive attitude
- Time management
- Attention to detail
- Excellent communication
- Typing and filing
Certification
Certificate of Eligibility (COE)
Timeline
Manager
Guns of Distinction
11.2019 - Current
Front Desk Manager
Club Pilates Franchise LLC
05.2014 - 12.2019
High School Diploma -
Cathedral City High School
No Degree - Environmental Science
College of The Desert