Breanna Woodard
Summary
Motivated to maintain customer satisfaction and a History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Reliable Customer Service and problem solver working effectively and productively with diverse customers and individual needs.
Overview
2025
2025
years of professional experience
Work History
Cashier
Thorntons Gas Station
Antioch, TN
07.2024 - Current
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Twice Daily
Brentwood, TN
06.2023 - 08.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Freight Handler
OnTrac
Antioch, TN
08.2023 - 07.2024
- Coordinated with customers regarding delivery schedules of goods.
- Prepared bills of lading, invoices, labels, shipping documents. as needed.
- Communicated with carriers concerning pick-up times and routes for deliveries.
- Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
- Identified damaged products during unloading process and reported them immediately.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Entered shipment details into database.
- Used computer systems to input and retrieve information regarding freight status.
Customer Support Representative/IT Technician
Drake LLC
Antioch, TN
03.2021 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered support calls to learn about and address customer needs, complaints or other issues
- Responded quickly to customer inquiries, needs and problems.
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
Deli Associate
Compton's Foodland
Antioch, TN
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Organized ingredients and restocked supplies to prepare for busy periods.
Fry Cook/Prep Cook
Steak N shake
Antioch , TN
- Communicated with kitchen staff to complete orders quickly.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Sales Associate
Citi Trends
Antioch, TN
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
Retail Banker
FSNB Bank
Antioch, TN
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
Cashier/server
Seafood Sensations
Antioch, TN
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Glencliff Comp High School
Nashville, TN05.2018
Skills
]
- Multitasking and Prioritization
- De-escalation Techniques
- Customer Data Confidentiality
- Customer Service
- Call Documentation
- Call Center Operations
- Inbound and Outbound Calling
Additional Information
3939 Apache Trail APT B7 Antioch, TN 37013
Timeline
Cashier
Thorntons Gas Station
07.2024 - Current
Freight Handler
OnTrac
08.2023 - 07.2024
Cashier
Twice Daily
06.2023 - 08.2024
Customer Support Representative/IT Technician
Drake LLC
03.2021 - 05.2023
Deli Associate
Compton's Foodland
Fry Cook/Prep Cook
Steak N shake
Sales Associate
Citi Trends
Retail Banker
FSNB Bank
High School Diploma -
Glencliff Comp High School
Cashier/server
Seafood Sensations
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