Breanna Worthen
Park City,UT
Summary
Well organized, creative, and proven administrative professional. Experience working with and across business organization alongside external clients and clerical roles. Significant record keeping, billing, and scheduling experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Reservations Manager
Waldorf Astoria Park City
Park City , UT
2022.09 - Current
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
Chiropractic Assistant
Cornerstone Chiropractic
Plano , TX
2020.12 - 2021.07
- Scheduled appointments for patients via phone and in person.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Chiropractic Assistant
North Hills Chiropractic
North Richland Hills , TX.
2019.10 - 2020.06
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Office Manager & Chiropractic Assistant
Ideal Posture
Grapevine , TX.
2017.10 - 2018.12
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Educated patients about chiropractic care to help achieve health goals.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Guest Service Representative
Homewood Suites
Bedford , TX.
2013.10 - 2015.08
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted walk-in and phone guests, determining interests and needs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Guest Service Representative
Hampton Inn and Suites
Waco , TX.
2011.06 - 2013.10
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Maintained knowledge of local activities and events to educate guests on options.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Bachelor of Science - Nutrition and Business and Industry, Texas
Texas Woman’s University
Denton, TX12.2021
Associates Degree - Respiratory Therapy
McLennan Community College
Waco08.2013
Skills
- Phone Etiquette
- Customer Reservations
- Travel Reservations
- Goal Setting
- Teamwork and Collaboration
- Verbal and Written Communication
- Training and Development
- Administration and Reporting
- Documentation and Reporting
- Revenue Forecasting
- Problem Resolution
- Managing Operations and Efficiency
- MS Office
- Calm Under Pressure
- Computer Skills
- Interpersonal Relations
- Customer Service
- Decision Making
- Customer Relationship Management
- Professional and Courteous
- Time Management
- Good Judgment
Accomplishments
- Waldorf Astoria chosen brand Ambassador
- 2 times nominated for effortless luxury leader of the quarter
- Promoted from Assistant Reservations Manager to Reservations Manager after 11 months since start date
- Named 2023 Q4 effortless luxury leader
Timeline
Reservations Manager
Waldorf Astoria Park City
2022.09 - Current
Chiropractic Assistant
Cornerstone Chiropractic
2020.12 - 2021.07
Chiropractic Assistant
North Hills Chiropractic
2019.10 - 2020.06
Office Manager & Chiropractic Assistant
Ideal Posture
2017.10 - 2018.12
Guest Service Representative
Homewood Suites
2013.10 - 2015.08
Guest Service Representative
Hampton Inn and Suites
2011.06 - 2013.10
Bachelor of Science - Nutrition and Business and Industry, Texas
Texas Woman’s University
Associates Degree - Respiratory Therapy
McLennan Community College
Similar Profiles
Jacqueline LaureanoJacqueline Laureano
Housekeeping Inspector at Waldorf Astoria Park CityHousekeeping Inspector at Waldorf Astoria Park City
Leonardo JaramilloLeonardo Jaramillo
Accounting Analyst at Waldorf Astoria Park CityAccounting Analyst at Waldorf Astoria Park City
Bryce BargowskiBryce Bargowski
Senior Special Account Manager at CRMS, Park City, UTSenior Special Account Manager at CRMS, Park City, UT