Breanna Ziembo
Minneapolis,MN
Summary
Dependable with experience in a few different customer service opportunities. Very dedicated at any task or job assigned to me. Friendly, and easily pick up new things.
Overview
5
5
years of professional experience
Work History
Excel Teaching Assistant
Carlson School of Management
08.2024 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported 65 students in this course
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Regular Employee
UMN Bookstores
12.2023 - Current
- Responsibilities are to be of service to customers
- Whether it be ringing up their items and completing transactions or helping out with varying questions
- Stock, make sure floor is presentable, and complete any tasks asked
- Resolved customer complaints in professional and timely manner.
Shift Lead
Caribou Coffee
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
Room Lead
Big Lake Public Schools
06.2021 - Current
- Developed an effective communication strategy with parents to keep them updated on their child's progress
- Demonstrated proper technique and provided clear instructions to help students learn and master their skills
- Taught classes of up to 15 students, providing individualized instruction and guidance to ensure student success
- Ran 4 classes at once while helping coaches with what they need
Server, Cook, and Cashier
Gess What's Cookin'
03.2020 - 06.2021
- Responsible for taking customers orders, serving customers, cooking/fulfilling orders, running food, and completing opening/closing tasks
- Was a very versatile worker for this company, ready to work in every position
Education
Bachelor of Science - Finance And Risk Management And Human Resources
University of Minnesota
Minneapolis, MN05.2027
High School Diploma -
Big Lake High School
Big Lake, MN06.2023
Skills
- Fast Learner
- Adaptability
- Communication Skills
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Positive Attitude
Timeline
Excel Teaching Assistant
Carlson School of Management
08.2024 - Current
Regular Employee
UMN Bookstores
12.2023 - Current
Shift Lead
Caribou Coffee
08.2021 - Current
Room Lead
Big Lake Public Schools
06.2021 - Current
Server, Cook, and Cashier
Gess What's Cookin'
03.2020 - 06.2021
Bachelor of Science - Finance And Risk Management And Human Resources
University of Minnesota
High School Diploma -
Big Lake High School
Similar Profiles
Qian ZhangQian Zhang
DBA Program Manager at Carlson School Of ManagementDBA Program Manager at Carlson School Of Management
Matthew BrownMatthew Brown
Emerging Leaders of Color (ELOC) Business Program Student at University of Minnesota - Carlson School of ManagementEmerging Leaders of Color (ELOC) Business Program Student at University of Minnesota - Carlson School of Management
Jessica LoofboroJessica Loofboro
2nd Grade Teacher at Carlson Elementary School2nd Grade Teacher at Carlson Elementary School