Breanna Ziembo
Minneapolis,MN
Summary
Dependable with experience in a few different customer service opportunities. Very dedicated at any task or job assigned to me. Friendly, and easily pick up new things.
Overview
5
5
years of professional experience
Work History
Excel Teaching Assistant
Carlson School of Management
08.2024 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported 65 students in this course
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Regular Employee
UMN Bookstores
12.2023 - Current
- Responsibilities are to be of service to customers
- Whether it be ringing up their items and completing transactions or helping out with varying questions
- Stock, make sure floor is presentable, and complete any tasks asked
- Resolved customer complaints in professional and timely manner.
Shift Lead
Caribou Coffee
08.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Demonstrated a strong work ethic, resulting in consistent high-quality products and services
Room Lead
Big Lake Public Schools
06.2021 - Current
- Developed an effective communication strategy with parents to keep them updated on their child's progress
- Demonstrated proper technique and provided clear instructions to help students learn and master their skills
- Taught classes of up to 15 students, providing individualized instruction and guidance to ensure student success
- Ran 4 classes at once while helping coaches with what they need
Server, Cook, and Cashier
Gess What's Cookin'
03.2020 - 06.2021
- Responsible for taking customers orders, serving customers, cooking/fulfilling orders, running food, and completing opening/closing tasks
- Was a very versatile worker for this company, ready to work in every position
Education
Bachelor of Science - Finance And Risk Management And Human Resources
University of Minnesota
Minneapolis, MN05.2027
High School Diploma -
Big Lake High School
Big Lake, MN06.2023
Skills
- Fast Learner
- Adaptability
- Communication Skills
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Positive Attitude
Timeline
Excel Teaching Assistant
Carlson School of Management
08.2024 - Current
Regular Employee
UMN Bookstores
12.2023 - Current
Shift Lead
Caribou Coffee
08.2021 - Current
Room Lead
Big Lake Public Schools
06.2021 - Current
Server, Cook, and Cashier
Gess What's Cookin'
03.2020 - 06.2021
Bachelor of Science - Finance And Risk Management And Human Resources
University of Minnesota
High School Diploma -
Big Lake High School
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