Breanna Malave
College Point,NY
Summary
Exceptional Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding how to build revenue, excellent communication skills, talent for spotting areas in need of improvement and, implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
HERTZ
05.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Over-saw multiple locations daily: Lafayette St, Battery Park and, the East Village locations.
Social Media Specialist
Virgin Voyages
10.2021 - 05.2023
- Tracked KPIs and completed full analytics of digital campaigns
- Developed and implemented targeted strategies to reach specific customers
- Created communications and marketing materials to achieve objectives and maintain branding
- Assisted with editing and writing of press materials and company materials
- Delivered project management and administrative support to PR and communications team
- Communicated company promotions, products and services to clients to increase brand awareness and overall revenue
- Answered client queries and complaints to provide strong customer service
- Resolved conflicts and built consensus, especially with groups espousing strong and divergent opinions
- Mastered and launched direct marketing techniques to boost brand reach
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal
- Created social media content across multiple platforms according to content calendars and promotion schedules.
Bartender/Server
Jones Beach Theater
07.2021 - 01.2022
- Preparing and serving drinks: taking orders, mixing and pouring drinks, and serving them in a timely manner
- Maintaining inventory: keep track of the inventory of drinks and supplies, and restock as necessary
- Ensuring that the bar is clean and well-stocked at all times
- Interacting with customers: providing customers with a welcoming and friendly experience, engaging in small talk, answering questions about the drinks, and making recommendations
- Enforcing age restrictions: ensuring that customers are of legal drinking age and comply with any other rules or regulations regarding alcohol consumption
- Following safety protocols: such as ensuring that customers do not become overly intoxicated
- Collaborating with other staff members: working closely with other staff members, such as security personnel, to ensure that customers have a safe and enjoyable experience.
Rental Sales Agent
Hertz
07.2018 - 04.2020
- Resolved customer disputes to maintain positive relationships and increase customer base
- Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently
- Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Implemented rental asset processes and cleanliness standards
- Managed multiple tasks in high-volume environment
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Responded quickly to customer inquiries, answering questions and offering insight into products.
Target Protection Specialist
Target
02.2017 - 06.2018
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Controlled reduction of loss inventory by protecting company assets
- Kept patrons and employees safe and from criminal activity
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Secured personal and company goods against robbery, vandalism and illegal entry
- Monitored employee activities, confirming compliance with security regulations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to emergency situations to assess and deflect issues
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Contacted law enforcement in case of unauthorized persons, documents and materials.
Education
High School Diploma -
World Journalism Preparatory School
Flushing, NYBachelor of Arts: Journalism - undefined
Queens College of The City University of New York
Flushing, NYSkills
- Proficient in the use of platforms commonly used for content management and organization (eg Salesforce Knowledge, Google Suite, Microsoft office, Slack, Tableau, Excel, and, Sprinklr)
- Advertising and marketing
- Strategic planning
- Search engine optimization expertise
- Networking and relationship-building
- Social Media Management
- Online marketing strategies
- Content and digital asset management
- Organizational Management
- Inventory Management
- Project Management
- Marketing
- Customer Service
Timeline
Operations Manager
HERTZ
05.2023 - Current
Social Media Specialist
Virgin Voyages
10.2021 - 05.2023
Bartender/Server
Jones Beach Theater
07.2021 - 01.2022
Rental Sales Agent
Hertz
07.2018 - 04.2020
Target Protection Specialist
Target
02.2017 - 06.2018
High School Diploma -
World Journalism Preparatory School
Bachelor of Arts: Journalism - undefined
Queens College of The City University of New York
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