Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
MCSO Explorer Program
References
Timeline
Generic

Breanna (Hollis) Chavira

Peyton,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mail Carrier

United States Post Office
Gilbert, AZ
05.2017 - 10.2023
  • Conducted regular check-ins with supervisors throughout the day.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Organized parcels into appropriate size containers for transport.
  • Updated daily delivery logs to record number of deliveries made.
  • Assisted other carriers with their routes as needed during peak periods.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Verified accuracy of addresses before delivering packages.
  • Provided friendly customer service at all times while delivering mail.
  • Performed regular maintenance checks on assigned vehicle.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Responded to customer inquiries regarding postal services and products.
  • Informed customers of package arrival or delays when necessary.
  • Operated a vehicle in accordance with safety regulations.
  • Maintained records of all deliveries made during the day.
  • Scanned packages for delivery tracking.
  • Sorted mail to be delivered according to route and customer address.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Delivered various types of mail on routes according to strict timelines.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Concierge

Best Western Hotel
Scottsdale, AZ
09.2016 - 05.2017
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
  • Scheduled conference room and other reservations using proprietary software.
  • Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Took reservations from patrons by phone or online.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Busser

Shiftgig
Tempe, AZ
02.2016 - 09.2016
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Organized storage areas for clean dishes and stocked linens.
  • Provided assistance to other bussers or waitstaff when needed.
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Notified manager of issues with equipment or breakage.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Resolved guest complaints to maintain complete customer satisfaction.

Sales Associate

Sally Beauty
Chandler, AZ
09.2015 - 02.2016
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures and customer services.

Cashier

Fuzziwig's Candy Factory & Sweets
Phoenix, AZ
07.2014 - 01.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Caregiver

Brookdale Assisted Living
Peoria, AZ
08.2013 - 01.2014
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Accompanied clients to social events such as movies or plays.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Education

High School Diploma -

Arizona Conservatory For Arts And Academics
Phoenix, AZ
05-2013

Radiologic Technology

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Mail Sorting
  • Route Management
  • Geographical Knowledge
  • Weather Tolerance
  • Mail Distribution
  • Load Management
  • Supply Management
  • Postal Regulations
  • Safety Awareness
  • Technology Use
  • Vehicle Maintenance
  • Hand-Eye Coordination
  • Service Sales
  • Schedule Management
  • Sales
  • Quality Assurance
  • Reservation Coordination
  • Marketing
  • Administrative Support
  • Guest Relations
  • Cash Handling
  • Customer Service
  • Excellent Multitasking
  • Strong Work Ethic
  • Training and Mentoring
  • Safety Procedures
  • Promotional Information
  • Conflict Resolution Expertise
  • Accurate Record Keeping
  • Hospitality
  • Strong Interpersonal Skills
  • Telephone Etiquette
  • Guest Experiences
  • Upselling
  • Inventory Control
  • Order Processing
  • Payment Processing
  • Goal-Oriented
  • Relationship Building
  • POS System Operation
  • Policy and Procedure Adherence
  • Multi-Tasking Strength
  • Energetic Self-Starter
  • Meeting Deadlines

Languages

English
Professional

Certification

Previous food handlers foodhandlers permit, first aid and AED training and level one search and rescue through MCSO from the MCSO Explorer program.

Accomplishments

  • Explorer of the year award 2011 through the Maricopa County Sheriffs Office Explorer program.
  • Community service award for dedicating over 1,000 hours of service through the Maricopa County Sheriffs Office Explorer program.

Affiliations

  • Aspiring makeup artist and cosplayer of fifteen years.
  • Nature enthusiast.
  • avid community service participant.

MCSO Explorer Program

The Explorers program was designed to educate the youth about police work whether or not they wanted to pursue a career in law enforcement.

Participants partook in ride alongs, attend training classes monthly, perform community service events and assist the police department or sheriffs office in various activities as well as compete in state wide competitions with other Explorer Agencies.

References

References available upon request.

Timeline

Mail Carrier

United States Post Office
05.2017 - 10.2023

Concierge

Best Western Hotel
09.2016 - 05.2017

Busser

Shiftgig
02.2016 - 09.2016

Sales Associate

Sally Beauty
09.2015 - 02.2016

Cashier

Fuzziwig's Candy Factory & Sweets
07.2014 - 01.2025

Caregiver

Brookdale Assisted Living
08.2013 - 01.2014

High School Diploma -

Arizona Conservatory For Arts And Academics

Radiologic Technology

Pikes Peak Community College

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Breanna (Hollis) Chavira