Summary
Overview
Work History
Education
Skills
Skills Certifications
Working out, Volunteering, Hiking, Traveling
Timeline
Generic
Breanna Klomparens

Breanna Klomparens

Holland,MI

Summary

Organized and dedicated Administrative Specialist who thrives off of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Exceptional communication and prioritization skills.

Overview

5
5
years of professional experience

Work History

Human Resources Assistant

Manager Assistant
10.2022 - 01.2024
  • Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
  • Facilitated open lines of communication between management and staff, fostering positive work environment.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.

Insurance Verification Specialist

Ophthalmology Office
10.2022 - 01.2024
  • Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
  • Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
  • Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
  • Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.

Administrative Assistant

Ophthalmology Office
10.2022 - 01.2024
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Scheduling Coordinator

Healthcare Practice
10.2022 - 04.2023
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Supported company growth by effectively managing and increasing volume of scheduling requests without compromising service quality.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

PCA

Holland Hospital
10.2021 - 12.2021
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Volunteer

Compassionate Heart Ministries
12.2018 - 03.2021
  • Promoted independence among special needs students by teaching self-advocacy skills and encouraging self determination.
  • Provided one-on-one assistance to special needs students during academic tasks, enhancing their comprehension and retention of material.
  • Collaborated with other volunteers and educators to create inclusive environments for all students.
  • Offered emotional support to special needs students during challenging situations, fostering resilience and growth mindset.

Education

Some College -

Grand Valley State University
Allendale, MI

High School Diploma -

Zeeland East High School
Zeeland, MI
05.2021

Skills

  • Mail handling
  • Bookkeeping
  • Office Administration
  • Scheduling
  • Social Media Management
  • Filing and data archiving
  • Customer Service
  • Attention to Detail
  • Insurance Coverage Verification
  • HIPAA Compliance
  • Problem-solving skills

Skills Certifications

  • CPR training.
  • Mechanical Lift training.
  • PCA trained with experience.
  • Effective in Social Media Outreach.
  • Efficient in computer skills.
  • Advanced in Social Media platforms.
  • Proficient in Google Drive Applications, and Technology.
  • Trained in Ophthalmology Equipment.
  • Proficient in handling insurance and Medical Files.
  • Experience in leading and training new members of different teams.

Working out, Volunteering, Hiking, Traveling

I absolutely love working out and bettering myself. Anything to do with wellness or self care is super exciting to me. I love all things fashion and beauty as its my favorite way to express myself. Volunteering has always been super important to me for as long as I can remember. I love giving my time to organizations and people im passionate about. Some of those places include Compassionate Heart Ministries and the nursery for the Church I attend. When life gets crazy nature just naturally calms me, especially the beach. I love hiking and traveling to new places. I have always loved traveling even if its only going a few hours away from home. I love the excitement of not knowing what new restaurants, and shops im going to come across.

Timeline

Human Resources Assistant

Manager Assistant
10.2022 - 01.2024

Insurance Verification Specialist

Ophthalmology Office
10.2022 - 01.2024

Administrative Assistant

Ophthalmology Office
10.2022 - 01.2024

Scheduling Coordinator

Healthcare Practice
10.2022 - 04.2023

PCA

Holland Hospital
10.2021 - 12.2021

Volunteer

Compassionate Heart Ministries
12.2018 - 03.2021

Some College -

Grand Valley State University

High School Diploma -

Zeeland East High School

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Breanna Klomparens