BREANNA LUNA MAYO

• Translated complex technical operations to clientele, used clear communication without frustration while guiding client through high stakes decision-making,built trusted client relations resulting in returning revenue, curated data for business and client, organized C-suite work calendar.
• Acted as the primary remote/hybrid liaison between field operations and clients, ensuring daily progress updates were accurately communicated, served as the primary 24/7 contact point to deliver exceptional customer service, reporting/recording changes immediately, always having a plan B.
• Upsold clients on premium packages and additional services, successfully driving revenue growth and increasing project value, using years of experience to close sales efficiently.
• Coordinated project timelines and schedules for multiple teams across different departments, well versed in Microsoft programs allowing me to sync proper calendars, use automated emailing, keeping organized contacts, storing data for exceptional customer service, highly effective remote operations management.
• Handled project budgeting, book keeping all expenses, managing payment processes, keeping expenses strictly within financial targets.
• Resolved customer complaint with compassion, understanding and quick resolution, ensuring all employees, supplies and clients were synchronized without time line conflicts, managed project delays with quick substitutions, and accurately documented all field operations.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

• Directed all daily store operations and protocols, inventory forecasting, and overseeing weekly restraunt orders.
• Managed team members schedules, curated weekly employee schedules, dealt with no shows efficiently, maintained restraunt needs by staying hands on with customer and employee.
• Led, mentored, trained and scheduled a diverse team of employees, earning consistent praise for a kind, professional, fair leadership style.
• Consistently filled in for team members unable to work, demonstrating reliability and commitment to team success.
• Managed restaurant financials by hitting store profile targets, auditing deliveries to ensure accuracy, managing labor costs, finding various ways to market for new customers.

Managed front-office intake operations, screening inbound calls and organizing confidential application data for
families seeking utility assistance. Handled high-volume data entry, including typing up client information, keeping
internal spreadsheets current, and ensuring all company records were organized and error-free.

• Maintained the daily office flow by keeping up with all communication types, scheduling tasks, and typing up
project notes to keep the virtual team connected and on track.

• Structured the Head of Office's calendar by evaluating claims and scheduling targeted appointment blocks.

•Answered telephone calls to give information to callers, take messages or transfer calls to appropriate

departments.

• Drafted, formatted, and mailed formal, legally compliant approvals and denials in correspondence to applicants.