Breanne Autry
Salt Lake City,UT
Summary
Seasoned Specialist offering 15 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
12
12
years of professional experience
Work History
Data Processor
Acima Leasing
Draper, UT
07.2024 - Current
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Resolved issues related to incorrect or incomplete records within the system.
- Communicated by telephone and email for routine exchange of information.
- Obtained scanned records and uploaded into company databases.
- Performed data entry tasks accurately and efficiently.
- Extracted information from documents to verify correctness.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Provided technical support related to the usage of database systems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Manager
Smith's Food and Drug
South Jordan, Utah
11.2022 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
Crew Member
McDonald's
South Jordan, UT
06.2021 - 11.2021
- Maintained safe food handling practices to prevent germ spread.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed payments on cash register and counted back bills and change to patrons.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assembled and served meals according to specific guest requirements.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
Skip Tracer
Discover Finacial Services
West Valley City, Utah
07.2012 - 10.2021
- Identified and tracked down individuals who have skipped out on financial obligations.
- Analyzed information provided by clients to determine the best course of action for locating debtors.
- Conducted online searches using specialized databases and software tools to find accurate contact information for debtors.
- Compiled detailed reports documenting all investigative activities performed while searching for a subject.
- Verified addresses, phone numbers and employment status of persons being located.
- Communicated effectively with customers via telephone, email or mail in order to obtain additional information necessary for successful skip tracing.
- Maintained up-to-date knowledge of laws governing skip tracing activities so that investigations are conducted within legal boundaries.
- Adhered strictly to confidentiality protocols when dealing with sensitive personal information obtained during investigations.
- Managed multiple tasks simultaneously while meeting established deadlines set forth by clients.
Education
High School Diploma -
Mountain Crest High School
Hyrum, UT06-1999
Skills
- Root Cause Analysis
- Customer Relations
- Supply Management
- Quality Assurance
- Expert Problem Solving
- Advanced Communication
- Analytical Skills
- Problem-solving aptitude
- Experience in leadership
- Data Analysis
- Active Listening
- Adaptability and Flexibility
- Written Communication
- Excellent Communication
- Time Management
- Process Analysis
- Multitasking
Timeline
Data Processor
Acima Leasing
07.2024 - Current
Customer Service Manager
Smith's Food and Drug
11.2022 - 07.2024
Crew Member
McDonald's
06.2021 - 11.2021
Skip Tracer
Discover Finacial Services
07.2012 - 10.2021
High School Diploma -
Mountain Crest High School
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