BREANNE BIRCH
Pocatello,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher/Trainer
Bingham County Sheriff’s Office
12.2016 - Current
- Provide officer safety.
- Operated telephone ranging from 60-230 calls in a 10 hour shift and even more radio transmissions to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
- Proved successful working within tight deadlines and fast-paced environment.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
Owner/Stylist
Wild Knots Salon
06.2011 - Current
- Founder of Wild Knots Salon.
- Scheduling 5-8 clients per day.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Used knowledge of market trends to create value-added solutions resulting in 10% increase in revenue yearly.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Provide services.
Administrative Assistant to the Director
Bannock County Court Services
03.2016 - 01.2017
- Statistics, update weekly court logs, enroll clients into DUI/Drug Court Program , provide accurate data for ISTARS and WITTS,
- Operate standard and specific office equipment, search and list re-offender cases, balance accounts, etc
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sales Associate
Buckle
03.2015 - 12.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Set and achieved company defined sales goals.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Manager
Mastercuts
06.2007 - 06.2011
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing 8-10 employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Political Science
Idaho State University
Pocatello, ID12.2020
High School Diploma -
Century High School
Pocatello, ID05.2004
Skills
- Stress Management
- Fast Paced
- Punctual
- Type 72wpm
- 10-key
- Goal slayer
- Proficient in Open Fox, Spillman, and Computer Arts
- Quick to Adapt
- Time Management
- Scheduling
- Quality Assurance Requirements
- Data Tracking
- Agency Referrals
- Social Perceptiveness
- Customer Experience
- Computer-Based Dispatch Systems
- Constructive Feedback
- Team Meetings
- Detail Oriented
- Verbal and Written Communication
- Secure Sensitive Information
- Law Enforcement
- Creative Solutions
- Conflict Resolution
- Data Entry
- Computer-Aided Design (CAD)
- National Law Enforcement Telecommunications System (NLETS)
- Crisis Management
- Teamwork and Collaboration
- Operational Improvements
- Client Rapport-Building
Certification
Peace Officer Standards and Training Certified
EMD Certified
Field Training-Kaminsky, Sullenberger & Assoc.
ILETS/NCIC
CPR Certified
Crisis Intervention Team Certified
Start Date: 12/2016
Additional Information
- AWARDS , Honor Student August 2005 – May 2015 Idaho Promise Scholarship August 2005 – May 2007 F M Bistline Memorial Scholarship August 2015 – December 2015 McDermott Scholarship August 2016 – May 2017
Timeline
911 Emergency Dispatcher/Trainer
Bingham County Sheriff’s Office
12.2016 - Current
Administrative Assistant to the Director
Bannock County Court Services
03.2016 - 01.2017
Sales Associate
Buckle
03.2015 - 12.2015
Owner/Stylist
Wild Knots Salon
06.2011 - Current
Manager
Mastercuts
06.2007 - 06.2011
Bachelor of Arts - Political Science
Idaho State University
High School Diploma -
Century High School
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