Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Field Sales Representative
Bolthouse Farms Inc.
10.2022 - Current
Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
Maintained thorough knowledge of competitors' offerings enabling effective communication of unique selling points during client interactions.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
Improved product visibility through strategic placement of promotional materials and in-store displays.
Attended industry trade shows and conferences to establish valuable connections with potential clients and partners.
Maintained accurate and thorough records of leads and customer account information.
Visited key customers repeatedly to promote retention and relationships.
Traveled throughout assigned territory to leverage leads and visit existing customers.
Conducted research to monitor market conditions and industry competitors.
Contributed to team objectives in fast-paced environment.
Produce Manager
Kroger
01.2017 - 10.2022
Trained and supervised produce staff for optimal performance and adherence to company policies.
Maintained produce display, and prep and storage areas in clean and orderly condition.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
Coached and mentored new team members.
Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
Selected items for specials and marked down items to reduce losses.
Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
Priced produce to achieve margin and sales goals.
Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
Front End Team Leader
Meijer
05.2015 - 05.2016
Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in 23 checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Maintained strong customer relations and effective customer service standards.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Prepared weekly employee work schedules to meet operational needs.
Coached employees through day-to-day work and complex problems.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
GM Clerk
Kroger
05.2011 - 02.2014
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Performed regular inventory audits to ensure accurate counts were maintained throughout the year.
Continuously sought opportunities to expand product knowledge through research and attending vendor-sponsored training seminars.
Managed merchandise returns, processing transactions accurately and following store policies.
Contributed to the success of promotional events by creating appealing displays that attracted attention from shoppers.
Assisted customers in locating desired items, resulting in increased sales and repeat business.
Answered customer questions and provided detailed product information.
Maintained stockroom records and generated reports for management.
Education
Associate in Business - Business Management With Minor in Cyber Security
Eastern Gateway Community College
Steubenville, OH
06.2021
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI
06.2011
Skills
Business Development
Business relationships
Territory Management
Sales Reporting
Service accounts
Trade Shows
Stock management
Ordering Procedures
Retail management experience
Retail Inventory Management
Accomplishments
Effectively decreased shrink from 11% to 2% in less than a year by utilizing sales figures and ordering correctly.
Won 8 awards for produce sales competitions.
Timeline
Field Sales Representative
Bolthouse Farms Inc.
10.2022 - Current
Produce Manager
Kroger
01.2017 - 10.2022
Front End Team Leader
Meijer
05.2015 - 05.2016
GM Clerk
Kroger
05.2011 - 02.2014
Associate in Business - Business Management With Minor in Cyber Security