Breanne Brown
Nashville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hair, Project Management and Administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Licensed Hairstylist
Hideout Salon & Lounge
Nashville, TN
08.2023 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
E-Commerce Project Manager
Something Inked LLC
Nashville, TN
03.2019 - Current
- Monitored project progress closely, making adjustments as needed to ensure timely completion within budget constraints.
- Ensured compliance with relevant regulations and industry standards, mitigating potential risks to the company''s online presence.
- Identified areas of improvement in existing e-commerce processes by analyzing customer feedback and implementing changes accordingly.
- Negotiated contracts with third-party vendors to secure cost-effective services and solutions for e-commerce projects.
- Coordinated with marketing teams for effective online campaigns, driving sales growth and boosting revenue.
Regional Coordinator
Western Express
Nashville, TN
07.2019 - 10.2021
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Coordinated training programs for staff development, enhancing employee satisfaction and retention rates.
- Entered data, generated reports, and produced tracking documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Shipping Supervisor
Something Inked
Nashville, TN
12.2016 - 02.2019
- Supervised shipping team of 10+ employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
Education
Empire Beauty School - Grand Rapids
Grand Rapids, MI10.2022
Antioch High School
Antioch, TN05.2010
Skills
- Detail-orientated
- Advanced communication skills
- Relationship building and management
- Outstanding client retention
- Customer Consultation
- Natural Hair Care
- Staff Management
- Schedule Management
- State Licensed Cosmetologist
- Business Management
- Sales expertise
- Customer Education
- Marketing familiarity
- Industry Trend Analysis
- Supply Ordering and Management
- Data Entry
Timeline
Licensed Hairstylist
Hideout Salon & Lounge
08.2023 - Current
Regional Coordinator
Western Express
07.2019 - 10.2021
E-Commerce Project Manager
Something Inked LLC
03.2019 - Current
Shipping Supervisor
Something Inked
12.2016 - 02.2019
Empire Beauty School - Grand Rapids
Antioch High School