Breanne Garland
Hamilton,MI
Summary
Dedicated and dependable with managing a household as a stay-at-home mom. Skilled in customer service, multitasking, and handling high pressure situations with patience and care. Seeking to transition into a role where I can apply my strong interpersonal, organizational, and communication skills to support staff in a welcoming and efficient setting.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Gig worker (Instacart, Door dash and other platforms)
Self-employed/various locations
01.2019 - Current
- Communicate effectively with customers to resolve delivery issues and ensure satisfaction through strong relationship building
- Choose Quality groceries for customers for their orders
- Provide excellent customers service through timely, accurate, and courteous food deliveries
- Demonstrate reliability, accountability, and strong work ethic in an independent work environment
- Adapted quickly to changing priorities and routes while using GPS and mobile apps to ensure on-time delivery
- Maintained accurate records of deliveries, payments, and milage
- Delivering a timely manner for the customers convenience
Stay Home Mom
Stay at Home mom Fulltime
02.2006 - 02.2024
- Managed daily schedules, appointments, and activities for multiple household members with attention to detail and organization
- Developed and maintained strong communication and conflict-resolution skills in a fast-paced, dynamic environment
- Multitasking effectively while managing priorities and responding calmly to urgent situations
- Provided consistent emotional support, guidance, and care to the child building patience and empathy
- Coordinate medical appointments, school communications, and extracurricular activities
- Maintained a clean, safe, and structured environment to promote well-being and growth
Ess-Tec Inc
10.2004 - 02.2006
- Inspected plastic automotive parts and lenses for defects, consistency, and compliance with quality standards
- Cut and trimmed lenses and plastic components to meet exact production specifications
- Identified and removed defective products from the production line, ensuring customer satisfaction and safety standards
- Recorded inspection data and reported issues to supervisors for corrective action
- Maintained a clean, organized, and safe workstation in alignment with company policies
- Collaborated with team members to meet daily production targets and quality goals
- Demonstrated precision, focus, and reliability during high-volume manufacturing shifts
- (Plastic injections and molding)
Customer Care Representative
Check’n Go
10.2003 - 10.2004
- Provided face-to-face and phone customer support for financial services, including payday loans and check cashing
- Accurately processed financial transactions, maintained records, and balanced cash drawers daily
- Educated customers on loan products, eligibility, and repayment terms while maintaining confidentiality
- Resolved customer concerns with professionalism and empathy, ensuring high satisfaction
- Verified customer identification and completed required legal documentation for transactions
- Maintained a clean and secure front desk area while meeting company policies and compliance standards
- Build strong relationships with repeat customers through consistent, respectful service
- Worked independently and as a part of a team to meet store goals and compliance requirements
Vending Route Driver
K&S Vending
02.2001 - 10.2003
- Operated vending routes to ensure timely restocking and maintenance of machines.
- Monitored inventory levels and performed regular audits to optimize product selection.
- Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Trained new drivers on operational procedures, safety protocols, and customer interaction standards.
- Strengthened relationships with clients by providing exceptional customer service and addressing concerns promptly.
Center Administrator/Acting Manager on Duty
Amf Bowling Centers Inc
06.1998 - 02.2001
- Managed daily operations to ensure seamless customer experiences across bowling and entertainment services.
- Supervised staff, fostering a collaborative environment and enhancing team performance through training initiatives.
- Implemented process improvements that streamlined scheduling and resource allocation, optimizing center efficiency.
- Developed and maintained relationships with vendors to secure quality supplies and negotiate favorable terms.
- Coordinated marketing efforts to promote events, increasing community engagement and participation rates.
- Oversaw financial reporting, ensuring accurate tracking of revenue streams and operational expenses.
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
- Coordinated staff schedules and managed payroll to maintain appropriate staffing levels while controlling labor costs.
- Conducted regular evaluations of staff performance, providing constructive feedback for professional growth.
- Organized special events and activities to enhance student experiences while promoting community engagement.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Certified Food Protection Manager -
ServSafe/ National Restaurant Association
04.2024
undefined
Kalamazoo Valley Community College
01.1991
High School Diploma -
Kalamazoo Loy Norrix High School
08.1987 - 05.1990
Skills
- Able to build strong relationships
- Flexible
- Excellent Communication
- Database management
- Accurate and detailed
- Works well under pressure
- Team oriented
- Motivational skills
- Reliable
- Understanding
- Microsoft office
- CPR certified(expired)
- Food Management Service Certificate
Timeline
Gig worker (Instacart, Door dash and other platforms)
Self-employed/various locations
01.2019 - Current
Stay Home Mom
Stay at Home mom Fulltime
02.2006 - 02.2024
Ess-Tec Inc
10.2004 - 02.2006
Customer Care Representative
Check’n Go
10.2003 - 10.2004
Vending Route Driver
K&S Vending
02.2001 - 10.2003
Center Administrator/Acting Manager on Duty
Amf Bowling Centers Inc
06.1998 - 02.2001
High School Diploma -
Kalamazoo Loy Norrix High School
08.1987 - 05.1990
undefined
Kalamazoo Valley Community College
Certified Food Protection Manager -
ServSafe/ National Restaurant Association
Additional Information
- W.I.S.H Coordinator in Hamilton Elementary school
- Checking volunteers’ background and coordinated volunteers per request
- Volunteered at Hamilton Schools, reading to children, ran afterschool program
- Enjoy caretaking of community and friends
- Coached softball little league ALLSTARS during College