Breanne Hales
Hot Springs,SD
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Well-versed in applying a multi-faceted approach to managing safety, operations and productivity across multiple business departments. Moving through the day with the belief that team building is the secret to success for anyone in management.
Overview
15
15
years of professional experience
Work History
Bakery Manager/ Restaurant Assistant Manager
Wandering Bison Coffee House
10.2022 - Current
- Evaluated data on stock levels for all bakery inventory, customer sales and other factors, reported on findings to help senior management make effective operational decisions.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained professional, organized, and safe environment for employees and patrons throughout the entire restaurant.
- Assisted in all day to day functions wherever needed such as cashier, dishwasher, prep cook and customer concerns.
Operations Manager
Renaud Naturals
12.2019 - 06.2022
- Responsible for every aspect of business. Receptionist, customer orders, employee management, product inventory, human resource, customer complaints and everything Quickbooks throughout the course of Covid.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently, culminating in increased sales and customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
Owner of Bree's Cleaning
Bree's Cleaning
03.2009 - 05.2022
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Operated at the highest standard of customer service.
Office Manager
Jones Excavating And Plumbing
06.2013 - 01.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Responsible for scheduling of technicians, handled A/R, A/P, payroll, taxes, inventory processes, customer service and billing.
- Managed office operations while multi tasking employee assignments, customer service, and financial operations.
Education
Associate of Arts -
Colorado State University
Fort Collins, COSkills
- Quickbooks, Service Pro, Point of Sale
- Strong leadership abilities, even in stressful situations
- Excellent interpersonal and written communication
- Exceptional customer service skills
- Able to identify and solve problems independently
- Strong financial knowledge in regards to budgeting and cost
- 18 years experience managing teams of 10 or more people
Timeline
Bakery Manager/ Restaurant Assistant Manager
Wandering Bison Coffee House
10.2022 - Current
Operations Manager
Renaud Naturals
12.2019 - 06.2022
Office Manager
Jones Excavating And Plumbing
06.2013 - 01.2016
Owner of Bree's Cleaning
Bree's Cleaning
03.2009 - 05.2022
Associate of Arts -
Colorado State University
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