Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager
Breanne Hoffmeyer

Breanne Hoffmeyer

Huxley,IA

Summary

Servant leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Sam's Club
10.2012 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Check emails and club applications to have the newest information to relay to the associates or members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive Member relationships by responding quickly to Member service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to member concerns, working with other managers to significantly raise Member satisfaction surveys.
  • Created and maintained safe and secure work environments for employees.
  • Interview, hire, and train associates and equip to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Follow-up on previous tasks given out to the teams and work together to accomplish new tasks.
  • Implemented meetings and fun experiences for all the associates.
  • Tour with Club manager, Market, Regional and Corporate teams.

Customer Service Representative

Fidelity Bank
11.2012 - 05.2013
  • Greet and build customer relationships.
  • Assisted customers inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer drive thru quickly and efficiently.
  • Updated account information to maintain customer records.
  • Verify and account for deposits, teller drawers, vault and private bank documents.
  • Prepare documents and statements to be sent periodically.
  • Make copies, scan to G Drive and file bank documents.

Cafe Team Lead

Sam's Club
07.2011 - 09.2011
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Ordered Grocery and supplies needed to run the department for a weeks worth of production and sales growth.
  • Organized departments to get optimal space and cleanliness.
  • Monitored community events/weather to make plans to be prepared for production and support the team.

Member Service Supervisor

Sam's Club
01.2008 - 07.2011
  • Trained, mentored and evaluated employees on service quality, knowledge and performance.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • MOtivated the Frontline associates to reach our goals.
  • Created positive impactful relationships

Accounting Associate

Sam's Club
08.2007 - 01.2008
  • Completed day-to-day accounting processes to drive financial accuracy.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Addressed and resolved complex and unexpected variances.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Frontline Member Associate

Sam's Club
05.2007 - 08.2007
  • Managed customer relations through communication and helpful interactions.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.
  • Partnered with marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

MPCG High School
Mayville, North Dakota
05.2004

Skills

  • Customer Service Management
  • Sales Growth
  • Staff Management
  • Microsoft Office Suite
  • Regulatory Compliance
  • Workday Application
  • Desktops, Laptops and Mobile Devices
  • Retail Operations
  • Budgeting and Cost Control
  • Performance Monitoring and Evaluation
  • Process Improvement
  • Assignment Delegation

Accomplishments

Associate of the Year in 2011 with the Ames, Iowa location.


Timeline

Customer Service Representative

Fidelity Bank
11.2012 - 05.2013

Assistant Store Manager

Sam's Club
10.2012 - Current

Cafe Team Lead

Sam's Club
07.2011 - 09.2011

Member Service Supervisor

Sam's Club
01.2008 - 07.2011

Accounting Associate

Sam's Club
08.2007 - 01.2008

Frontline Member Associate

Sam's Club
05.2007 - 08.2007

High School Diploma -

MPCG High School

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Breanne Hoffmeyer