Breanne Kelley
Monroe,WA
Summary
I am a barista with over 10 years of experience and am a detail-oriented team player with strong organizational skills. Over the years I have cultivated the ability to handle multiple projects simultaneously with a high degree of accuracy and deliver a positive customer experience.
Overview
18
18
years of professional experience
Work History
Cafe Manager
Paesanos
09.2019 - 06.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Kept track of inventory and maintained adequate stock of product needed while keeping mark outs and waste low.
- Did weekly ordering of all items needed to run multiple locations each week and kept good relations with vendors and delivery personal.
Barista
Vaniccos
07.2019 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Interacted with customers to provide a positive environment.
- Contributed to a positive team environment.
Barista
Starbucks
03.2006 - 11.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
Homeschooled
Monroe, WA06.2005
Some College (No Degree) -
Everett Community College
Everett Skills
- Coffee Shop Operations
- Customer experience management
- Cost control
- Health and Safety Regulations
- Organization and cleanliness
- Adaptable to situations
- Equipment operations and maintenance
- Quality Assurance
- Team building
- Calm and Pleasant Demeanor
- Inventory Management
- Reliable and Responsible
- Critical Thinking
- Servant Leader
Timeline
Cafe Manager
Paesanos
09.2019 - 06.2024
Barista
Vaniccos
07.2019 - 09.2019
Barista
Starbucks
03.2006 - 11.2011
High School Diploma -
Homeschooled
Some College (No Degree) -
Everett Community College
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