Breanne Knox
Philadelphia,PA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
Huntingdon Valley Country Club
04.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Servers Assistant
Huntingdon Valley Country Club
04.2023 - 09.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room inventory and replenished as necessary.
Banquet Server
Huntingdon Valley Country Club
03.2023 - 09.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to 400 guests, delivering prompt and friendly service.
Counter Server
Tony Ronis
07.2020 - 08.2023
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Used cash register to perform [Number] cash, credit and debit transactions per day.
- Relayed information about menu selections and featured products.
- Met upsell goals consistently for desserts, drinks and special menu items.
- Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
Front of House Team Member
Upper Moreland Swim Club
05.2018 - 09.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelors - Economics
Temple University
Philadelphia, PA05.2026
High School Diploma -
Upper Moreland High School
Willow Grove, PA06.2022
Skills
- Ordering Procedures
- Servsafe Certified
- Hospitality and Accommodation
- Service Prioritization
- Organization and Time Management
- Front of House Display Creation
- Table Setting Arrangements
- Dining Area Maintenance
- Guest Flow
- Reservation Documentation
- Menu Presentation
Timeline
Hostess
Huntingdon Valley Country Club
04.2023 - Current
Servers Assistant
Huntingdon Valley Country Club
04.2023 - 09.2023
Banquet Server
Huntingdon Valley Country Club
03.2023 - 09.2023
Counter Server
Tony Ronis
07.2020 - 08.2023
Front of House Team Member
Upper Moreland Swim Club
05.2018 - 09.2018
Bachelors - Economics
Temple University
High School Diploma -
Upper Moreland High School
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