Breanne Matheson
North Zulch,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Funeral Director
Walters Family Funeral Homes
08.2020 - Current
- Communication is key with Co-Workers, Gravediggers, Ministers, Families, etc.
- Working between three Funeral Homes with high volumes
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and nursing homes.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Trained staff members
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Proper phone etiquette.
- Drafted and published three-eight obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Administrative Assistant
Henson Family Dealerships
08.2018 - 09.2019
- Accounting
- Performed Daily Errands (other stores, bank, etc)
- Drivers payroll, daily deposits, balance sheets, invoicing, posting, funding
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
PBX Operator
Huntsville Memorial Hospital
04.2018 - 08.2018
- Trained and mentored new PBX operations employees.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Maintained accurate records of calls placed and received.
- Operated switchboard and routed incoming calls to appropriate departments.
- Operated digital paging system to notify recipients of incoming calls.
- Maintained up-to-date knowledge of emergency call procedures.
PATIENT ACCESS REPRESENTATIVE II
CHI, Health, CHI St. Joseph Madison
01.2017 - 07.2017
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Bachelor of Science - Communications
Sam Houston State University
Huntsville, TX12.2026
Associate of Science - Funeral Directing
Commonwealth Institute of Funeral Service
Houston, TXDIPLOMA -
North Zulch Schools
North Zulch, TXSkills
- Microsoft Excel
- Multi-line Phone Systems
- Administrative Experience
- Office Management
- English
- Phone Etiquette
- Customer Response
- Empathetic
- Clean driving record
- Customer Response
- Customer Education
Additional Information
- Awards , Employee of the Month February 2018 Employee of the month award for my hard-work and dedication to Henson Family Dealerships.
Timeline
Funeral Director
Walters Family Funeral Homes
08.2020 - Current
Administrative Assistant
Henson Family Dealerships
08.2018 - 09.2019
PBX Operator
Huntsville Memorial Hospital
04.2018 - 08.2018
PATIENT ACCESS REPRESENTATIVE II
CHI, Health, CHI St. Joseph Madison
01.2017 - 07.2017
Bachelor of Science - Communications
Sam Houston State University
Associate of Science - Funeral Directing
Commonwealth Institute of Funeral Service
DIPLOMA -
North Zulch Schools
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