Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanne McCarbery

Mesa,AZ

Summary

Quality-focused Hardware Technician with over 2 years of experience in I.T Industry. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, and printers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

19
19
years of professional experience

Work History

IT Hardware Technician

Unidata & Communications, Inc.
05.2021 - Current
  • Team Management
  • Strategically implemented new computer projects and hardware installations to improve workflow for employees.
  • Facilitated smooth office relocations by coordinating disassembly, transport, and reinstallation of IT hardware components.
  • Reduced downtime for clients by providing timely and efficient hardware support.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Perform disconnect and reconnect of computer equipment including PCs, laptops, and printers
  • Perform software installation and reconfiguring
  • Configure Subnet and Gateway Addresses on new printers
  • Consult with client management regarding service requests and address technical issues
  • Provide day-one technical support to individual users, for post move projects
  • Perform Surveys for Client
  • Document and report technical issues to supervisor

Claims Associate - Express

State Farm
04.2016 - 08.2017
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Checked documentation for accuracy and validity on updated systems.
  • Implemented quality control measures for claims assessment, resulting in fewer errors and greater accuracy in decision making.
  • Monitored and managed claim expenses to control costs and maximize profitability.
  • Verified client information by analyzing existing evidence on file.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Secure essential facts and data
  • Insurance training for multiple states legal handling
  • Obtaining Police Reports and Carrier Searches
  • Investigating potential fraud claims
  • Problem solving
  • Hosting huddle topics to keep teammates updated with system changes and policy's
  • Assisting teammates as a resource
  • Advanced computer and system knowledge

Public Sector/Gov-Ed - Team Lead - Verizon

Revana
04.2015 - 04.2016
  • Trained in Leadership/Management
  • Assisting Reps with tools and knowledge to succeed
  • Managing Government-Education Telecommunication accounts
  • Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Researched potential clients and markets to prepare for appointments.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Exceeding sales goals, completing dial expectations
  • Extensive knowledge in Telecommunication Products
  • Vast Training in Customer Service
  • Promoting positivity
  • Proficient in Excel, Office, Word, PowerPoint.

Outbound B2B Sales Representative

Revana
12.2014 - 04.2015
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
  • Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
  • Recorded accurate and efficient records in customer database.
  • Increased sales revenue by developing and maintaining strong relationships with key clients.
  • Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.

Inbound Customer Service/Sales Representative

Charter Cable
07.2014 - 12.2014
  • Top sales with 26%+ close rate
  • Assisting management with projects
  • Exceeding all sales and call expectations
  • Solving problems, building rapport, empathy skills required.

Lead Customer Service Representative

Circle K Inc
11.2012 - 05.2014
  • Managing employees time cards, schedules, out-of-offices
  • Managing vender invoices
  • Managing companies computer systems
  • Receiving shipments and orders
  • Managing escalated customer complaints
  • Promoting positive attitude.

Customer Service Representative

Circle K
11.2010 - 11.2012
  • Face-to-face customer interactions
  • Maintaining cleanliness
  • Following proper company protocol
  • Being prompt and courteous
  • Ability to up-sale.

Receptionist

Senior Center Locally Funded Community Center for Adults
05.2005 - 08.2010
  • Customer-facing
  • Scheduling for customers, and company events
  • Inbound and Outbound calls with customers and employees
  • Managing employees timecards
  • Proficient in Excel, Office, Word, PowerPoint
  • Professional Mannerisms.

Education

General Education Diploma -

Yavapai College
01.2010

Skills

  • Technical problem solving
  • Quality Assurance
  • Teamwork and Collaboration
  • Creative Thinking
  • Problem-Solving
  • Excellent Communication
  • Task Prioritization
  • Computer Proficiency and Microsoft Office
  • Dependable and Responsible

Timeline

IT Hardware Technician

Unidata & Communications, Inc.
05.2021 - Current

Claims Associate - Express

State Farm
04.2016 - 08.2017

Public Sector/Gov-Ed - Team Lead - Verizon

Revana
04.2015 - 04.2016

Outbound B2B Sales Representative

Revana
12.2014 - 04.2015

Inbound Customer Service/Sales Representative

Charter Cable
07.2014 - 12.2014

Lead Customer Service Representative

Circle K Inc
11.2012 - 05.2014

Customer Service Representative

Circle K
11.2010 - 11.2012

Receptionist

Senior Center Locally Funded Community Center for Adults
05.2005 - 08.2010

General Education Diploma -

Yavapai College

Similar Profiles

CREATE PROFILE
Breanne McCarbery