Compassionate direct‑care professional pivoting into community outreach. Four years of frontline service in healthcare and hospitality have honed my ability to build trust with diverse clients, de‑escalate tense situations, keep meticulous records, and thrive in fast‑moving field environments. Equipped with current CPR/AED & First‑Aid certification, a valid Texas driver’s license, and a commitment to ending homelessness in Houston‑Harris County.
• Deliver “All‑Star” guest experience, greeting ~150 patrons per shift with energetic, polished hospitality.
• Guide guests through scratch‑made menu, craft beer list, and cocktail lineup, increasing average check by 18 %.
• Manage up to six tables simultaneously in a 20‑table section during peak sports events while maintaining order accuracy.
• Partner with hosts, bartenders, and kitchen to keep ticket times under 12 minutes and ensure seamless workflow.
• Arrive on time in full uniform, uphold brand standards for cleanliness and responsible alcohol service.
• Delivered personal care (bathing, dressing, ambulation) to 15+ seniors daily, responding promptly to requests.
• Observed and documented changes in condition; relayed findings to nursing staff to ensure timely interventions.
• Took and charted vitals—temperature, pulse, respirations, blood pressure—with 100 % accuracy in EMR.
• Provided respite relief for family caregivers during in‑home visits, upholding hospice philosophy of dignity and comfort.
• Communicated with patients and families using positive, respectful techniques while maintaining confidentiality.
• Maintained clean, safe environments and adhered to documentation and professional‑conduct standards.
• Greeted customers with a smile and took accurate orders at front counter and drive‑thru, averaging 200+ guests per shift.
• Prepared World‑Famous menu items to spec, ensuring food‑safety and quality standards.
• Partnered with fellow crew and managers to meet speed‑of‑service goals during high‑volume rushes.
• Maintained restaurant cleanliness, restocked supplies, and followed McDonald’s standards for QSC&H (Quality, Service, Cleanliness & Hospitality).
• Handled cash drawers exceeding $4 k daily with 100 % accuracy and zero discrepancies.
• Recognized for maintaining composure during peak rushes and upholding safety protocols.
Trauma‑informed client interaction & active listening
Crisis response (CPR/AED, First‑Aid, fire safety)
Accurate charting & documentation; rapid EMR/HMIS adoption
Microsoft Word, PowerPoint; proficient in Google Workspace & fast learner on new software
Team collaboration & cross‑shift communication
Valid TX driver’s license; reliable transportation for local travel
Infant/Child/Adult CPR