Summary
Overview
Work History
Education
Skills
Timeline
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Breanne Nelson

Breanne Nelson

Brooksville

Summary

Dynamic Regional Operations Manager at Oak Dental Partners with a proven track record in operational efficiency and cost reduction. Expert in staffing oversight and compliance management, I enhanced customer satisfaction and improved team productivity, driving significant revenue growth through strategic collaboration and effective problem-solving.

Overview

10
10
years of professional experience

Work History

Regional Operations Manager

Oak Dental Partners
10.2023 - Current
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Traveled to over 4-5 locations per week to manage each store and perform reviews of individual managers and employees.
  • Developed processes to save on costs and prevent losses.
  • Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.

Orthodontic Office Manager

Oak Dental Partners
04.2021 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Orthodontic Assistant

Oak Dental Partners
03.2021 - 05.2021
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and intraoral digital scan of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement, adjustments, aligner fittings, and appliance installations.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Poured and shaped molds from impressions and trimmed molds in grinder.

Orthodontic Assistant

Bay Area Smiles
04.2015 - 03.2021
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
  • Set appointments and made follow-up calls.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
  • Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
  • Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.

Education

EFDA Certification- Ultimate Medical Academy

Osceola Fundamental High School
Seminole, FL
03-2015

Skills

  • Operational efficiency
  • Excellent interpersonal skills
  • Staffing oversight
  • Compliance management
  • Recruitment
  • Staff hiring
  • Operations oversight
  • Operations management
  • Standard operating procedures
  • Staff supervision
  • Expense tracking
  • Teamwork and collaboration
  • Cost reduction

Timeline

Regional Operations Manager

Oak Dental Partners
10.2023 - Current

Orthodontic Office Manager

Oak Dental Partners
04.2021 - 09.2023

Orthodontic Assistant

Oak Dental Partners
03.2021 - 05.2021

Orthodontic Assistant

Bay Area Smiles
04.2015 - 03.2021

EFDA Certification- Ultimate Medical Academy

Osceola Fundamental High School

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