Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Accomplishments
Work Preference
Quote
Interests
Timeline
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Breanne Rodriguez

Breanne Rodriguez

Fresno,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Childcare Worker/Babysitter

Michelle Goode
05.2024 - 07.2025
  • Document and communicate daily activities, behavioral patterns, and health observations to parents
  • Collaborated with parents to discuss children's needs and development strategies.
  • Implemented behavior management techniques to foster a positive learning environment.
  • Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
  • Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
  • Promoted language development by incorporating storytelling, music, and conversation into daily activities.
  • Developed engaging educational activities to promote cognitive and social development.
  • Supervised daily activities, ensuring the safety and well-being of children in care.

Private Babysitter/Nanny

Keith Brown
01.2022 - 01.2025
  • Ensure dependable childcare by preparing meals and maintaining a clean environment.
  • Established structured daily schedules for stability and predictability in children's routines.
  • Promoted positive discipline through clear communication and behavioral guidelines.

Office Assistant/Trainer/Data Entry/House Specialist

Jaxon's Dealz LLC.
01.2024 - 08.2024
  • Entered and updated critical data in various systems, ensuring accuracy and strong attention to detail.
  • Supported office operations by managing authentication, appraising items, and facilitating smooth customer interactions, demonstrating effective communication skills.
  • Conducted remote training sessions for new staff, showcasing strong multitasking and organizational skills while providing excellent support.
  • Managed an average of 20 Zendesk tickets per day, resolving inquiries promptly to maintain high customer satisfaction.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Coordinated communication between departments to enhance workflow efficiency and information sharing.
  • Trained new team members on office procedures, fostering a collaborative work environment and knowledge transfer.
  • Analyzed operational processes to identify inefficiencies, recommending improvements that enhanced overall productivity.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Volunteer Teacher's Assistant

CBS AVID at Sunnyside High School
01.2017 - 01.2023
  • Assisted in managing classroom activities, contributing to a nurturing and effective learning environment.
  • Coordinated scheduling and logistics for educational events, enhancing classroom engagement and organization.
  • Conducted meticulous data entry for grading and assessments, maintaining strict confidentiality of student records.
  • Developed and implemented engaging lesson plans to enhance student learning experiences.
  • Fostered a collaborative classroom environment to encourage student participation and teamwork.

Care Provider

IHSS/Gloria Rodriguez
01.2019 - 12.2021
  • Provided comprehensive in-home care, ensuring clients' daily needs were met with efficiency and compassion.
  • Managed care coordination, including scheduling appointments and delegating household tasks.
  • Utilized remote communication tools to maintain clear and consistent contact, enhancing care management.
  • Provided daily assistance with personal care activities, ensuring dignity and respect for clients.
  • Assisted clients in meal preparation, promoting nutrition and dietary preferences.
  • Administered medications as prescribed, maintaining accurate records of dosages and schedules.
  • Monitored clients' health status, promptly reporting changes to healthcare professionals for timely interventions.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

Associate of Science - Business Decision Science, Data Analytics

Fresno City College

Education- Intro to Teach

Clovis Community College
06.2021

High School Diploma - undefined

Clovis East High School
06.2021

Skills

  • Technologies: Excel, Zendesk
  • Cleaning and sanitizing
  • Patience and empathy
  • CPR training
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution

Certification

  • CPR/AED: Adult, Child, Infant + First Aid (BLS), American Health Care Academy - June, 2025


Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Cared for 5 children ages 14, 13, 11, 9, and 2.
  • Increased parents' happiness by taking on additional chores and relieving burdens.
  • Positively influenced kids with behavior issues, improving family quality of life.
  • Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceFlexible work hours4-day work weekWork from home optionCareer advancementCompany Culture

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Interests

Reading

Writing

Arts and Crafts

Candle Decorating

Timeline

Childcare Worker/Babysitter

Michelle Goode
05.2024 - 07.2025

Office Assistant/Trainer/Data Entry/House Specialist

Jaxon's Dealz LLC.
01.2024 - 08.2024

Private Babysitter/Nanny

Keith Brown
01.2022 - 01.2025

Care Provider

IHSS/Gloria Rodriguez
01.2019 - 12.2021

Volunteer Teacher's Assistant

CBS AVID at Sunnyside High School
01.2017 - 01.2023

Education- Intro to Teach

Clovis Community College

High School Diploma - undefined

Clovis East High School

Associate of Science - Business Decision Science, Data Analytics

Fresno City College

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