Summary
Overview
Work History
Education
Skills
Related Coursework
Timeline
Generic

Breanne Shank

West Mifflin,PA

Summary

Detail-oriented IT and Computer Forensics professional with hands-on experience in digital investigations, technical support, and system troubleshooting. Proficient in evidence acquisition, imaging, mobile and OS forensics, and delivering exceptional end-user support. Strong ability to thrive independently and collaboratively within team settings. Eager to leverage skills in an entry-level role focused on Computer Investigations, IT Support, or Cybersecurity.

Overview

12
12
years of professional experience

Work History

Order Fulfillment

New Moon Beginnings
01.2022 - Current
  • Packing orders, pulling product, sorting product, pouring and measuring wax, time management, teamwork, fast learning.

Testing Center Assistant

Hagerstown Community College
11.2018 - 03.2020
  • Answer phone calls, proctor high stakes exams, check IDs, filing paperwork, monitor students and outside exam candidates, respond to emails from staff and students, supervise student workers, troubleshoot candidate issues, interview new student workers, schedule exams, keep confidentiality of candidates, keep integrity of test papers, customer service, time management, fast learning, problem solving, teamwork.

IT Assistant

Blue Ridge Technical and Community College
02.2018 - 08.2018
  • Respond to phone calls, voicemail, and email from students and staff, reset password for students; troubleshooting staff laptops, computers, monitors, and printers. Setting up monitors, computers, laptops, and printers for staff or student classrooms. Imaging new computers and laptops for staff, ghosting staff profiles from computers and laptops. Making cables for use. Team work, time management, problem solving, customer service.

Computer Support Technician

Hagerstown Community College
09.2017 - 01.2018
  • Answer phone calls, respond to voicemail, and email related to IT issues. Help troubleshoot student and faculty accounts, enter work orders for IT technicians, team work, customer service, time management, problem solving.

Technology Sales Associate

Staples
07.2017 - 01.2018
  • Sell computers, printers, software, and accessories; help customers make informed purchasing decisions; cashier/POS, team work, time management, customer service, problem solving.

Library Student Worker

Hagerstown Community College
06.2014 - 12.2016
  • Check books in, answer student questions about Word or emails, stock shelves, print, copy paper, scan paper, problem solving, time management, customer service, teamwork.

Education

Cybersecurity – A.A.S. -

Hagerstown Community College
Hagerstown, MD
12.2016

Computer Forensic and Digital Investigation – B.S. - undefined

Champlain College
Burlington, VT
08.2025

Skills

  • Computer imaging expertise
  • TCP/IP configuration skills
  • Hardware/Software Knowledge
  • Windows Operating Systems
  • Microsoft Office
  • HelpDesk Support
  • Installing Hardware
  • FTK Imager
  • X-Rays Forensics
  • Magnet AXIOM

Related Coursework

  • Digital Forensic Investigative Techniques: Best practices in securing, processing, acquiring, examining and reporting on digital evidence.
  • Mobile Forensic Analysis: How to conduct thorough investigations involving mobile devices and report on their data extraction findings.
  • Cybercrime: Discuss crimes ranging from auction fraud and social engineering to e-mail scams and phishing.
  • Criminal Procedure: An introduction to the limits which the U.S. Constitution sets on police officers and other governmental agents as they gather evidence and prosecute criminal cases.
  • Operating System Forensics: A look into memory acquisition and analysis, timeline investigation, configuration settings including the Windows registry and tracking information that is stored within operating system settings.
  • Anti-Forensics and Network Forensics: Study several specialized areas of digital forensics, namely network forensics and anti-forensics.

Timeline

Order Fulfillment

New Moon Beginnings
01.2022 - Current

Testing Center Assistant

Hagerstown Community College
11.2018 - 03.2020

IT Assistant

Blue Ridge Technical and Community College
02.2018 - 08.2018

Computer Support Technician

Hagerstown Community College
09.2017 - 01.2018

Technology Sales Associate

Staples
07.2017 - 01.2018

Library Student Worker

Hagerstown Community College
06.2014 - 12.2016

Computer Forensic and Digital Investigation – B.S. - undefined

Champlain College

Cybersecurity – A.A.S. -

Hagerstown Community College
Breanne Shank